They typically work in offices, but some work remotely because much of their time is spent on the phone and the computer. In some cases, busy offices or call centers may be noisy and crowded. Agents may face stress during travel emergencies or unanticipated schedule changes.
In 2014, 83 percent of all travel agents worked for the travel arrangement and reservation services industry, which includes those who work for travel agencies. In addition, about 1 in 10 travel agents were self-employed.
Most travel agents work full time. Some work additional hours during peak travel times or when they must accommodate customers' schedule changes and last-minute needs.