Travel Agents :: Job Description

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Travel Agents

Careers / Travel Agents

Summary Description


	Plan and sell transportation and accommodations for travel agency customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.

Sample Job Titles

1.	Auto Travel Counselor

2.	Certified Corporate Travel Executive

3.	Certified Travel Counselor

4.	Corporate Travel Agent

5.	Corporate Travel Consultant

6.	Corporate Travel Counselor

7.	Corporate Travel Expert

8.	Tour Agent

9.	Tour Coordinator

10.	Travel Agent

11.	Travel Consultant

12.	Travel Coordinator

13.	Travel Counselor

14.	Travel Professional

15.	Travel Service Consultant

Job Tasks

	Collect payment for transportation and accommodations from customer. Process sales or other transactions.

	Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. Gather customer or product information to determine customer needs.

	Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs. Calculate costs of goods or services.

	Book transportation and hotel reservations, using computer terminal or telephone. Prepare sales or other contracts.

	Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers. Sell products or services.

	Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations. Distribute promotional literature or samples to customers.

	Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.

Work Activities

Importance	Work Activity

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Nature of the Work


	(Abstract from Career Articles)

	Travel Agents
	Travel agents sell transportation, lodging, and entertainment activities to individuals and groups planning trips. They offer advice on destinations, plan trip itineraries, and make travel arrangements for clients.

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Working Conditions


	(Abstract from Career Articles)

	Travel Agents
	Travel agents typically work in offices, but some work remotely because much of their time is spent on the phone and the computer. Most travel agents work for travel agencies, although about 1 in 10 were self-employed in 2014.

	Read More >>

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Interesting Fact

The U.S. minimum wage in 1955 was 75 cents.

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