Transportation Attendants, Except Flight Attendants

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Transportation Attendants, Except Flight Attendants

Careers / Transportation Attendants, Except Flight Attendants

Summary Description


	Provide services to ensure the safety and comfort of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as greeting passengers, explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

Sample Job Titles

1.	Airline Lounge Receptionist

2.	Airport Attendant

3.	Attendant

4.	Bath Steward/Stewardess

5.	Bus Aide

6.	Bus Assistant

7.	Bus Attendant

8.	Bus Monitor

9.	Bus Steward

10.	Car Porter

11.	Chair Car Attendant

12.	Chair Lift Operator

13.	Club Car Attendant

14.	Conductor

15.	Deckhand

16.	Dining Car Conductor

17.	Dining Car Hop

18.	Dining Car Steward

19.	Fare Enforcement Officer

20.	Food Porter

21.	Ground Host/Hostess

22.	Host/Hostess

23.	Monitor

24.	Passenger Attendant

25.	Passenger Representative

26.	Passenger Service Representative

27.	Purser

28.	Railroad Dining Car Steward/Stewardess

29.	Return Agent

30.	School Bus Aide

31.	School Bus Attendant

32.	School Bus Monitor

33.	Second Steward

34.	Ship Steward

35.	Sleeping Car Service Attendant

36.	Station Attendant

37.	Station Usher

38.	Steward/Stewardess

39.	Streetcar Conductor

40.	Subway Conductor

41.	Tavern Car Attendant

42.	Train Attendant

43.	Transportation Aide

44.	Transportation Attendant

45.	Traveling Passenger Agent

Job Tasks

	Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps. Assist customers to ensure comfort or safety.

	Provide customers with information on routes, gates, prices, timetables, terminals, or concourses. Provide transportation information to passengers or customers.

	Perform equipment safety checks prior to departure.

	Provide boarding assistance to elderly, sick, or injured people. Assist passengers during vehicle boarding.

	Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse. Collect fares or payment from customers.

	Respond to passengers' questions, requests, or complaints. Provide transportation information to passengers or customers.

	Greet passengers boarding transportation equipment and announce routes and stops. Provide transportation information to passengers or customers.

	Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking. Verify information or specifications. Record operational or production data.

	Explain and demonstrate safety procedures and safety equipment use. Explain regulations, policies, or procedures.

	Open and close doors for passengers. Assist passengers during vehicle boarding.

	Determine or facilitate seating arrangements. Assist passengers during vehicle boarding.

	Signal transportation operators to stop or to proceed. Signal others to coordinate vehicle movement.

	Adjust window shades or seat cushions at the request of passengers. Assist customers to ensure comfort or safety.

	Transport baggage or coordinate transportation between assigned rooms, terminals, or platforms. Move materials, equipment, or supplies.

Work Activities

Importance	Work Activity

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

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Interesting Fact

The first U.S. patent, issued in 1790 to Samuel Hopkins for a potassium compound, was signed by both President George Washington and then Secretary of State Thomas Jefferson.

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