|
|
|
|
|
 |
 |
|
| |
Careers / Reservation and Transportation Ticket Agents and Travel Clerks |
|
| |
 |
|
 
|
|
|
| |
| Job Requirements |
|
|
Experience:
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public. |
|
|
|
Education:
These occupations usually require a high school diploma. |
|
|
|
Training:
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations. |
|
|
|
|
| |
| Top 5 Skills |
|
Top 5 Abilities |
|
|
| Active Listening —
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
|
| Service Orientation —
Actively looking for ways to help people. |
|
| Speaking —
Talking to others to convey information effectively. |
|
| Social Perceptiveness —
Being aware of others' reactions and understanding why they react as they do. |
|
| Reading Comprehension —
Understanding written sentences and paragraphs in work related documents. |
|
|
|
|
|
|
|
|
| Oral Expression —
The ability to communicate information and ideas in speaking so others will understand. |
|
| Oral Comprehension —
The ability to listen to and understand information and ideas presented through spoken words and sentences. |
|
| Speech Clarity —
The ability to speak clearly so others can understand you. |
|
| Speech Recognition —
The ability to identify and understand the speech of another person. |
|
| Written Comprehension —
The ability to read and understand information and ideas presented in writing. |
|
|
|
|
|
| |
| |
| Knowledge |
|
|
|
| Customer and Personal Service —
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
 |
|
|
| English Language —
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
|
|
|
| Computers and Electronics —
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
|
|
|
| Public Safety and Security —
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
|
|
|
| Transportation —
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
|
|
|
| Geography —
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life. |
|
|
|
| Psychology —
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
|
|
|
| Foreign Language —
Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation. |
|
|
|
| Mathematics —
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
|
|
|
|
|
|
|
| |
|
|
| |
|
|
| |
|
|
|
|
 |
|
|
|
| |
|
|
| Interesting Fact |
 |
|
|
| Nearly 25% of the workers in New York are labor union members -- the highest of any state. |
|
|
|
| Did you know... |
 |
|
|
| The MyPlan.com Complete Test Package gives you access to all our renowned assessment tests for only $19.95! |
|
|
|
|
|
|
|
