Reservation and Transportation Ticket Agents and Travel Clerks

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Reservation and Transportation Ticket Agents and Travel Clerks

Careers / Reservation and Transportation Ticket Agents and Travel Clerks

Summary Description


	Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Sample Job Titles

1.	Airline Reservation Agent

2.	Airline Reservationist

3.	Airline Station Agent

4.	Airline Ticket Agent

5.	Airport Sales Agent

6.	Auto Club Travel Counselor

7.	Automobile Club Information Clerk

8.	Automobile Travel Club Counselor

9.	Baggage Agent

10.	Baggage Clerk

11.	Cabin Agent

12.	Commercial Agent

13.	Customer Service Agent

14.	Departure Clerk

15.	Depot Agent

16.	Fleet Service Clerk

17.	Flight Agent

18.	Flight Service Agent

19.	Gate Agent

20.	General Passenger Agent

21.	Hotel Reservation Agent

22.	Hotel Reservationist

23.	Interchange Agent

24.	Passenger Agent

25.	Passenger Booking Clerk

26.	Passenger Rate Clerk

27.	Passenger Solicitor

28.	Railroad Passenger Agent

29.	Reservation Agent

30.	Reservation Clerk

31.	Reservation Sales Agent

32.	Reservationist

33.	Reservations Agent

34.	Reservations and Ticketing Agent

35.	Road Advisor

36.	Road Consultant

37.	Space Control Agent

38.	Space Controller

39.	Station Agent

40.	Steamship Agent

41.	Ticket Agent

42.	Ticket Clerk

43.	Ticket Dispatcher

44.	Ticket Seller

45.	Ticketing Clerk

46.	Tour Coordinator

47.	Tour Counselor

48.	Tour Sales Representative

49.	Tourist Agent

50.	Tourist Information Assistant

51.	Train Clerk

52.	Train Reservation Clerk

53.	Transportation Agent

54.	Transportation Clerk

55.	Travel Clerk

Job Tasks

	Examine passenger documentation to determine destinations and to assign boarding passes.

	Trace lost, delayed, or misdirected baggage for customers. Track goods or materials.

	Check baggage and cargo and direct passengers to designated locations for loading.

	Provide boarding or disembarking assistance to passengers needing special assistance. Assist disabled or incapacitated individuals.

	Confer with customers to determine their service requirements and travel preferences. Discuss goods or services information with customers or patrons.

	Announce arrival and departure information, using public address systems. Provide notifications to customers or patrons.

	Provide clients with assistance in preparing required travel documents and forms. Assist individuals with paperwork.

	Prepare customer invoices and accept payment. Collect deposits, payments or fees.

	Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. Make travel, accommodations, or entertainment arrangements for others.

	Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries. Compile data or documentation. Make travel, accommodations, or entertainment arrangements for others.

	Maintain computerized inventories of available passenger space and provide information on space reserved or available. Maintain inventory records.

	Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements. Explain regulations, policies, or procedures.

	Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. Explain regulations, policies, or procedures.

	Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. Calculate costs of goods or services. Make travel, accommodations, or entertainment arrangements for others.

	Open or close information facilities.

	Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. Make travel, accommodations, or entertainment arrangements for others.

	Keep information facilities clean during operation. Clean facilities or equipment.

	Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.

	Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations. Provide notifications to customers or patrons.

	Promote particular destinations, tour packages, and other travel services. Promote products, services, or programs.

	Contact motel, hotel, resort, and travel operators to obtain current advertising literature.

Work Activities

Importance	Work Activity

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Nature of the Work


	(Abstract from Career Articles)

	Information Clerks
	Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

	Read More >>

Working Conditions


	(Abstract from Career Articles)

	Information Clerks
	Although information clerks are employed in nearly every industry, many work in government agencies, hotels, and healthcare facilities. Most information clerks work full time.

	Read More >>

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