The median hourly wage for customer service representatives was $15.25 in May 2015. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $9.74, and the highest 10 percent earned more than $25.49.

In May 2015, the median hourly wages for customer service representatives in the top industries in which they worked were as follows:

Although most customer service representatives work full time, about 1 in 5 worked part time in 2014. Positions in call centers may require early morning or late night shifts since some are open 24 hours a day. Weekend or holiday work is also common.

In retail stores, customer service representatives are often needed to work during busy times, such as evenings, weekends, and holidays. Some companies hire additional workers during the holiday season when more customers are expected.