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Careers / Customer Service Representatives |
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| Job Requirements |
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Experience:
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public. |
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Education:
These occupations usually require a high school diploma. |
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Training:
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations. |
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| Top 5 Skills |
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Top 5 Abilities |
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| Active Listening —
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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| Speaking —
Talking to others to convey information effectively. |
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| Service Orientation —
Actively looking for ways to help people. |
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| Reading Comprehension —
Understanding written sentences and paragraphs in work related documents. |
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| Persuasion —
Persuading others to change their minds or behavior. |
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| Oral Comprehension —
The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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| Oral Expression —
The ability to communicate information and ideas in speaking so others will understand. |
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| Speech Clarity —
The ability to speak clearly so others can understand you. |
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| Speech Recognition —
The ability to identify and understand the speech of another person. |
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| Written Expression —
The ability to communicate information and ideas in writing so others will understand. |
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| Knowledge |
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| Customer and Personal Service —
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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| English Language —
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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| Clerical —
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
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| Computers and Electronics —
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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| Interesting Fact |
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| Daniel Webster, Abraham Lincoln, John Marshall and Stephen A. Douglas are among the most famous lawyers in American history, but none went to Law School. |
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| Did you know... |
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| The MyPlan.com Undergraduate College Database provides detailed profiles on more than 1,700 different undergraduate colleges in the U.S. |
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