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Author: |
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Anonymous |
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Date: |
January 10, 2007 |
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In my current position I work at a computer services help desk serving administration of a number of community colleges.
Pros to the position:
It is a great position for someone who enjoys working with people.
It is a great position for someone who enjoys teaching, because each task performed with a customer can be an individual training session.
It is a great position for someone who enjoys a very wide variety of tasks and responsibilities.
In that vein, it is a good way to get a look at a range of computer-related positions and the work that they do, and frequently to learn a little bit about each. Management may be willing to sponsor a wide variety of training.
Cons to the position:
It is not a good position for someone who does not enjoy constant communication by phone, email, and in person.
It is a position that frequently requires a great deal of patience with customers who are not educated in how to use their machines or with customers who are already frustrated and may take it out on the person who answers the phone. "Burnout" is not uncommon for this reason.
If one stays in this type of position too long, it can foster a sort of "trained attention deficit disorder" as tasks must be handled swiftly and rarely is extended concentration on a given subject possible.
The variety of responsibilities has a tendency to spiral out of all control as management, customers, and business needs apply pressures to add tasks which may or may not be within the original mandate of the position.
In a small organization, this can be a very dead-end position. Since it is a "Jack of all trades" position it can be looked down on by technical specialists who feel that it is more important to excel in one subject than to be able to handle multiple subjects with an element of surprise. Generally this sort of position is not paid as well as a technical specialist.
I moved into this position from a management position out of interesting in training others. While I greatly enjoy the interaction and those chances I do get to make someone's day better, the career path drawbacks are a definite negative, and if I were to start again I would specialize in a given skill such as network administration or database administration. The more responsible tasks owned by the position are those which I gained by dint of trust for long service mixed with overburdened network technicians; for the most part the duties of the job would not loan themselves to a resume for an experienced position. If using this position as a launching pad for a technical career, be sure to put effort into earning degrees and certifications needed to move upward in the technical ladder before the entropy of the position traps you in it. Desktop support as a computer service specialist position has more exposure to network administration and as a result more options to move into higher technical positions than does help desk support. I would note that in a larger organization than mine, there may also be additional career paths for the help desk service technician in the form of lead worker and supervisor positions which then may lead to possible management opportunities.
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Author: |
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Anonymous |
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Date: |
January 04, 2007 |
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Good for independent workers, I definitely recommend it for qualifying folks (with a certain level of Mathematical/Analytical backgorund). If I had to choose again, I would like to move into Design side, rather than support of already designed/developed software/hardware products.
Pros: good pay, flexible work hours, work from home or remote locations, abundant opportunities
Cons: very demanding, you cannot leave your job at the office, comes with you in your brain, whereever you go.
This career has lots of detail work and repetitious tasks. Needs good reading and writing skills for documentations.
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| Displaying reviews 21 - 27 of 27 |
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