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Careers / Computer User Support Specialists |
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| Summary Description |
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Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. |
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| Sample Job Titles |
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1. |
Applications Analyst |
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2. |
Automatic Data Processing Customer Liaison (ADP Customer Liaison) |
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3. |
Call Center Manager |
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4. |
Call Center Supervisor |
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5. |
Call Center Support Representative |
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6. |
Computer Customer Support Specialist |
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7. |
Computer Hardware Technician |
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8. |
Computer Help Desk Representative |
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9. |
Computer Help Desk Specialist |
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10. |
Computer Instructor |
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11. |
Computer Lab Assistant |
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12. |
Computer Specialist |
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13. |
Computer Support Specialist |
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14. |
Computer Support Technician |
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15. |
Computer System Technician |
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16. |
Computer Technical Specialist |
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17. |
Computer Technician |
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18. |
Computer Technologist |
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19. |
Computer Technology Instructor |
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20. |
Computer Trainer |
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21. |
Customer Liaison |
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22. |
Customer Service Representative |
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23. |
Customer Service Technician |
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24. |
Customer Support Analyst |
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25. |
Customer Support Information Technology Specialist |
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26. |
Customer Support Professional |
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27. |
Customer Support Representative |
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28. |
Desktop Analyst |
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29. |
Desktop Support Analyst |
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30. |
Desktop Support Specialist |
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31. |
Desktop Support Technician |
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32. |
Desktop Technician |
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33. |
Education Technician |
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34. |
Electronic Data Processing Auditor (EDP Auditor) |
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35. |
End-User Support Specialist |
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36. |
Help Desk Analyst |
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37. |
Help Desk Manager |
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38. |
Help Desk Operator |
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39. |
Help Desk Representative |
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40. |
Help Desk Specialist |
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41. |
Help Desk Support Specialist |
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42. |
Help Desk Technician |
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43. |
Helpdesk Analyst |
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44. |
Helpdesk Manager |
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45. |
Helpdesk Technician |
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46. |
Information Resource Consultant |
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47. |
Information Systems Analyst |
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48. |
Information Systems Specialist |
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49. |
Information Systems Technician |
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50. |
Information Technology Analyst (IT Analyst) |
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51. |
Information Technology Consultant (IT Consultant) |
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52. |
Information Technology Specialist (IT Specialist) |
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53. |
Information Technology Support Specialist (IT Support Specialist) |
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54. |
Information Technology Support Technicians (IT Support Technician) |
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55. |
Information Technology Technician (IT Technician) |
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56. |
Library Assistant |
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57. |
Maintenance Specialist |
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58. |
Maintenance Technician |
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59. |
Micro Computer Specialist |
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60. |
Microcomputer Support Specialist |
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61. |
Microcomputer Technician |
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62. |
Network Administrator |
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63. |
Network Control Operator |
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64. |
Network Control Operators Supervisor |
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65. |
Network Specialist |
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66. |
Network Support Analyst |
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67. |
Network Support Specialist |
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68. |
Network Support Technician |
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69. |
Network Technician |
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70. |
Networking Technician |
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71. |
Office Automation Technician |
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72. |
Office Systems Coordinator |
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73. |
Operating Systems Specialist |
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74. |
PC Installation Engineer (Personal Computer Installation Engineer) |
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75. |
PC Support Specialist (Personal Computer Support Specialist) |
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76. |
PC Support Technician (Personal Computer Support Technician) |
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77. |
PC Tech (Personal Computer Technician) |
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78. |
Printer Technician |
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79. |
Product Support Consultant |
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80. |
Product Support Engineer |
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81. |
Product Support Specialist |
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82. |
Sales Support Technician |
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83. |
Software Installer |
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84. |
Software Trainer |
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85. |
Support Specialist |
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86. |
Technical Account Manager |
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87. |
Technical Support Analyst |
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88. |
Technical Support Engineer |
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89. |
Technical Support Manager |
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90. |
Technical Support Representative |
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91. |
Technical Support Specialist |
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92. |
Technical Support Technician |
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93. |
User Support Analyst |
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94. |
User Support Analyst Supervisor |
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95. |
User Support Specialist |
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96. |
Work Station Support Specialist |
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| Job Tasks |
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Oversee the daily performance of computer systems.
- Monitor computer system performance to ensure proper operation.
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Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Provide technical support for software maintenance or use.
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Enter commands and observe system functioning to verify correct operations and detect errors.
- Test software performance.
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Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Install computer hardware.
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Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Install computer software.
- Install computer hardware.
- Maintain computer hardware.
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Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Document operational activities.
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Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Read documents to gather technical information.
- Resolve computer software problems.
- Collaborate with others to resolve information technology issues.
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Refer major hardware or software problems or defective products to vendors or technicians for service.
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Develop training materials and procedures, or train users in the proper use of hardware or software.
- Teach others to use computer equipment or hardware.
- Train others in computer interface or software use.
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Confer with staff, users, and management to establish requirements for new systems or modifications.
- Collaborate with others to determine design specifications or details.
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Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Evaluate utility of software or hardware technologies.
- Provide recommendations to others about computer hardware.
- Recommend changes to improve computer or information systems.
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Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
- Supervise information technology personnel.
- Participate in staffing decisions.
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Inspect equipment and read order sheets to prepare for delivery to users.
- Read documents to gather technical information.
- Test computer hardware performance.
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Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
- Update knowledge about emerging industry or technology trends.
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Modify and customize commercial programs for internal needs.
- Modify software programs to improve performance.
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Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
- Conduct research to gain information about products or processes.
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| Work Activities |
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| Interacting With Computers —
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
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| Getting Information —
Observing, receiving, and otherwise obtaining information from all relevant sources. |
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| Making Decisions and Solving Problems —
Analyzing information and evaluating results to choose the best solution and solve problems. |
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| Updating and Using Relevant Knowledge —
Keeping up-to-date technically and applying new knowledge to your job. |
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| Communicating with Supervisors, Peers, or Subordinates —
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
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| Identifying Objects, Actions, and Events —
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
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| Processing Information —
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
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| Analyzing Data or Information —
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. |
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| Establishing and Maintaining Interpersonal Relationships —
Developing constructive and cooperative working relationships with others, and maintaining them over time. |
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| Organizing, Planning, and Prioritizing Work —
Developing specific goals and plans to prioritize, organize, and accomplish your work. |
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| Documenting/Recording Information —
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
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| Evaluating Information to Determine Compliance with Standards —
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
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| Thinking Creatively —
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. |
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| Repairing and Maintaining Electronic Equipment —
Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles. |
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| Interpreting the Meaning of Information for Others —
Translating or explaining what information means and how it can be used. |
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| Provide Consultation and Advice to Others —
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics. |
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| Training and Teaching Others —
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. |
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| Monitor Processes, Materials, or Surroundings —
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
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| Inspecting Equipment, Structures, or Material —
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. |
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| Developing Objectives and Strategies —
Establishing long-range objectives and specifying the strategies and actions to achieve them. |
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| Coordinating the Work and Activities of Others —
Getting members of a group to work together to accomplish tasks. |
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| Communicating with Persons Outside Organization —
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
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| Assisting and Caring for Others —
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. |
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| Scheduling Work and Activities —
Scheduling events, programs, and activities, as well as the work of others. |
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| Controlling Machines and Processes —
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles). |
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| Performing Administrative Activities —
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
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| Handling and Moving Objects —
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. |
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| Estimating the Quantifiable Characteristics of Products, Events, or Information —
Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity. |
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| Resolving Conflicts and Negotiating with Others —
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
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| Performing General Physical Activities —
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. |
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| Coaching and Developing Others —
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. |
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| Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment —
Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used. |
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| Judging the Qualities of Things, Services, or People —
Assessing the value, importance, or quality of things or people. |
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| Monitoring and Controlling Resources —
Monitoring and controlling resources and overseeing the spending of money. |
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| Repairing and Maintaining Mechanical Equipment —
Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles. |
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| Guiding, Directing, and Motivating Subordinates —
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. |
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| Performing for or Working Directly with the Public —
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
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| Selling or Influencing Others —
Convincing others to buy merchandise/goods or to otherwise change their minds or actions. |
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| Developing and Building Teams —
Encouraging and building mutual trust, respect, and cooperation among team members. |
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| Nature of the Work |
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| Working Conditions |
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