|
|
|
|
|
 |
 |
|
| |
Careers / Customer Service Representatives |
|
| |
 |
|
 
|
|
|
| |
| Job Requirements |
|
|
Experience:
Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a drywall installer might benefit from experience installing drywall, but an inexperienced person could still learn to be an installer with little difficulty. |
|
|
|
Education:
These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed. |
|
|
|
Training:
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. |
|
|
|
|
| |
| Top 5 Skills |
|
Top 5 Abilities |
|
|
| Active Listening —
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
|
| Speaking —
Talking to others to convey information effectively. |
|
| Service Orientation —
Actively looking for ways to help people. |
|
| Persuasion —
Persuading others to change their minds or behavior. |
|
| Reading Comprehension —
Understanding written sentences and paragraphs in work related documents. |
|
|
|
|
|
|
|
|
| Oral Comprehension —
The ability to listen to and understand information and ideas presented through spoken words and sentences. |
|
| Speech Clarity —
The ability to speak clearly so others can understand you. |
|
| Oral Expression —
The ability to communicate information and ideas in speaking so others will understand. |
|
| Speech Recognition —
The ability to identify and understand the speech of another person. |
|
| Written Expression —
The ability to communicate information and ideas in writing so others will understand. |
|
|
|
|
|
| |
| |
| Knowledge |
|
|
|
| Customer and Personal Service —
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
 |
|
|
| Clerical —
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
|
|
|
| English Language —
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
|
|
|
|
|
|
|
| |
|
|
| |
|
|
| |
|
|
|
|
 |
|
|
|
| |
|
|
| Interesting Fact |
 |
|
|
| The word "career" started out as a metaphor. It comes from Middle French "carrière", meaning "race course". |
|
|
|
| Did you know... |
 |
|
|
| The MyPlan.com Career Database provides detailed profiles on over 900 different careers! |
|
|
|
|
|
|
|
