Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization's products and services.
Although customer service representatives are employed in nearly every industry, many work in telephone call centers, credit and insurance agencies, banks, and retail stores. About 1 in 5 worked part time in 2014.
Customer service representatives typically need a high school diploma and are trained on the job. They should be good at communicating with people and have some experience using computers.
The median hourly wage for customer service representatives was $15.25 in May 2015.
Employment of customer service representatives is projected to grow 10 percent from 2014 to 2024, faster than the average for all occupations. Overall job opportunities should be good. Candidates with good customer-service skills and who have experience using computer software applications should have the best job prospects.
Explore resources for employment and wages by state and area for customer service representatives.
Compare the job duties, education, job growth, and pay of customer service representatives with similar occupations.
Learn more about customer service representatives by visiting additional resources, including O*NET, a source on key characteristics of workers and occupations.