Customer Service Representatives

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Customer Service Representatives

Careers / Customer Service Representatives

Job Description


	Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

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Job Requirements


	Experience: Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a drywall installer might benefit from experience installing drywall, but an inexperienced person could still learn to be an installer with little difficulty.

	Education: These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.

	Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

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Significant Points


	(Abstract from Career Articles)

	Customer Service Representatives

Job prospects are expected to be excellent. Most jobs require only a high school diploma but educational requirements are rising. Strong verbal communication and listening skills are important.
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Top Ten Industries

U.S. National Figures.

Customer service representatives
Business Support Services	184,590
Insurance Carriers	140,020
Depository Credit Intermediation	116,890
Agencies, Brokerages, and Other Insurance Related Activities	107,830
Employment Services	85,020
Management of Companies and Enterprises	84,320
Wired Telecommunications Carriers	68,570
Grocery Stores	68,050
Nondepository Credit Intermediation	57,060
Local Government (OES Designation)	43,880

Career Video

Title: "Customer Service Representatives"

Duration: 01:07

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Salaries

U.S. National Averages.

Customer service representatives
Average Annual Salary	$32,410
Average Hourly Wage	$15.58
Total Employment	2,195,860