Bill and account collectors held about 350,400 jobs in 2014. The industries that employed the most bill and account collectors were as follows:
Business support services
Credit intermediation and related activities
Healthcare and social assistance
Professional, scientific, and technical services
Management of companies and enterprises
Many collectors work in a call center for a third-party collection agency rather than the original creditor. Whichever industry the collectors work in, most of their time is spent on the phone tracking down or negotiating with debtors. They also spend time on the computer, updating information and recording the results of their calls.
Collectors' work can be stressful because many people become angry and confrontational when pressed about their debts. Collectors often face resistance while trying to do their job duties. Successful collectors must face regular rejection and still be ready to make the next call in a polite and positive voice. Fortunately, some consumers appreciate help in resolving their outstanding debts and can be quite grateful.
Most bill and account collectors work full time. Some collectors work flexible schedules, often calling people on weekends or during the evenings as they learn the best times to call.