|
|
|
|
|
|
|
Majors / Customer Service Support / Call Center / Teleservice Operation |
|
|
|
|
|
|
|
|
Description |
|
|
A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval. |
|
|
|
|
|
Popularity |
|
|
Popularity Rank
(Rank
and Total Number of Degrees Awarded in the U.S. Last Year) |
|
|
|
|
Certificate: |
#49 |
2,524 |
|
Associate's: |
#633 |
5 |
|
Bachelor's: |
N/A |
0 |
|
Graduate Certificate: |
N/A |
0 |
|
Master's: |
N/A |
0 |
|
Doctorate: |
N/A |
0 |
|
First-Professional: |
N/A |
0 |
|
|
|
|
|
|
|
|
|
|
Degrees Available |
|
|
Certificate |
|
|
Associate's Degree |
|
|
Bachelor's Degree |
|
|
Graduate-Level Certificate |
|
|
Master's Degree |
|
|
Doctoral Degree |
|
|
First-Professional Degree |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Did you know... |
|
|
|
With the Career Query Tool you can search our career profile database by setting specific criteria, such as salary, location and educational requirements! |
|
|
|
|
|
|
|