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Majors / Customer Service Management |
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Description |
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A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills. |
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Popularity |
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Popularity Rank
(Rank
and Total Number of Degrees Awarded in the U.S. Last Year) |
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Certificate: |
#281 |
179 |
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Associate's: |
#596 |
8 |
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Bachelor's: |
#656 |
46 |
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Graduate Certificate: |
N/A |
0 |
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Master's: |
#792 |
4 |
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Doctorate: |
N/A |
0 |
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First-Professional: |
N/A |
0 |
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Degrees Available |
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Certificate |
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Associate's Degree |
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Bachelor's Degree |
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Graduate-Level Certificate |
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Master's Degree |
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Doctoral Degree |
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First-Professional Degree |
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Interesting Fact |
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While scores on the Math portion of the SAT have remained fairly consistent over the past 40 years for men, their average Verbal scores have dropped about 30 points. |
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Did you know... |
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The CareerMatch™ system scores and ranks 748 different careers based on your responses to the four career assessment tests! |
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