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Majors / Customer Service Support / Call Center / Teleservice Operation |
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Description |
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A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval. |
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Popularity |
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Popularity Rank
(Rank
and Total Number of Degrees Awarded in the U.S. Last Year) |
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Certificate: |
#49 |
2,524 |
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Associate's: |
#633 |
5 |
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Bachelor's: |
N/A |
0 |
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Graduate Certificate: |
N/A |
0 |
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Master's: |
N/A |
0 |
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Doctorate: |
N/A |
0 |
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First-Professional: |
N/A |
0 |
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Degrees Available |
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Certificate |
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Associate's Degree |
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Bachelor's Degree |
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Graduate-Level Certificate |
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Master's Degree |
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Doctoral Degree |
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First-Professional Degree |
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Interesting Fact |
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The adult population of West Virginia has the lowest percentage of college graduates (15%) of any state. Massachusetts has the highest (38%). |
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Did you know... |
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MyPlan.com has over 150,000 pages of free articles that profile various careers, industries, colleges, and majors! |
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