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Majors / Customer Service Support / Call Center / Teleservice Operation |
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Description |
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A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval. |
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Popularity |
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Popularity Rank
(Rank
and Total Number of Degrees Awarded in the U.S. Last Year) |
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Certificate: |
#49 |
2,524 |
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Associate's: |
#633 |
5 |
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Bachelor's: |
N/A |
0 |
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Graduate Certificate: |
N/A |
0 |
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Master's: |
N/A |
0 |
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Doctorate: |
N/A |
0 |
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First-Professional: |
N/A |
0 |
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Degrees Available |
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Certificate |
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Associate's Degree |
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Bachelor's Degree |
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Graduate-Level Certificate |
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Master's Degree |
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Doctoral Degree |
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First-Professional Degree |
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Interesting Fact |
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40 years ago, women used to score 50 points lower on the Math portion of the SAT than on the Verbal. Today, their Math and Verbal scores are nearly identical on average. |
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Did you know... |
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The MyPlan.com Jr. College Database provides detailed profiles on more than 1,100 different community colleges in the U.S. |
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