UMass Amherst is a member of Internet 2.

At UMass, SPIRE is a web-based system used to register for courses, as well as a variety of other tasks. In the winter of 2003, the Office of Information Technologies (OIT) rolled out the SPIRE system, which is based on PeopleSoft's student information system. Reactions were initially favorable, but over the next year people began criticizing it for its confusing user interface (UI), among other issues. An attempt at resolving some of the UI complaints over the summer caused more serious problems. SPIRE was unavailable for most of the first week of the Fall 2004 semester, although other components of the PeopleSoft system functioned normally. Some have claimed that the university purchased PeopleSoft as the result of an executive conflict of interest. PeopleSoft is currently being sued by Cleveland State University for fraud.

Some classes have OWL (Online Web-based Learning) assignments. Giving homework through the OWL system allows students to see whether and where they failed and gives them an opportunity to fix their work faster than traditional paper-based homework assignments. Some students believe that it has little educational value or that using OWL is a waste of time. Since OWL assignments are graded by a computer and usually don't require students to show intermediate steps, students try to complete their assignments with the least amount of effort. Another criticism of owl is its inflexibility: the professor needs to write in every possible answer OWL will accept, allowing for the possibility that a student would get the right answer, but leave it in the wrong format. Indeed this inputting of the correct answer in the wrong format occurs frequently and students have reported that they find it very frustrating.

Some classes use WebCT, a web-based portal system. A WebCT page for a class usually includes a web forum in which students can discuss assignments.

Some classes , particularly online, use a Blackboard Prometheus  based system, to organize and track classes, and provide a portal to information.

Some computer science classes use TWiki as their course web page.

For some lectures, students are required to purchase a PRS transmitter from the campus store or certain locations in Amherst. A PRS transmitter, similar to a TV remote control, allows students to answer multiple-choice questions during lectures, providing a level of feedback.

OIT supports Mac OS and Windows, but not Linux or other operating systems. However, most OIT employees are sympathetic to Linux users.