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Careers / Telephone Operators |
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| Job Requirements |
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Experience:
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public. |
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Education:
These occupations usually require a high school diploma. |
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Training:
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations. |
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| Top 5 Skills |
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Top 5 Abilities |
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| Active Listening —
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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| Speaking —
Talking to others to convey information effectively. |
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| Service Orientation —
Actively looking for ways to help people. |
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| Social Perceptiveness —
Being aware of others' reactions and understanding why they react as they do. |
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| Reading Comprehension —
Understanding written sentences and paragraphs in work related documents. |
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| Oral Expression —
The ability to communicate information and ideas in speaking so others will understand. |
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| Oral Comprehension —
The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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| Speech Clarity —
The ability to speak clearly so others can understand you. |
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| Speech Recognition —
The ability to identify and understand the speech of another person. |
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| Written Comprehension —
The ability to read and understand information and ideas presented in writing. |
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| Knowledge |
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| Customer and Personal Service —
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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| English Language —
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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| Telecommunications —
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
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| Communications and Media —
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
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| Interesting Fact |
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| While anesthesiologists have one of the highest incomes of all professions, they typically pay over 20% of their after-tax income for professional liability insurance. |
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| Did you know... |
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| With the Graduate Query Tool you can search our college profile database by setting specific criteria, such as location, graduate programs, and school characteristics. |
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