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Careers / Switchboard Operators, Including Answering Service |
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Job Requirements |
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Experience:
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public. |
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Education:
These occupations usually require a high school diploma. |
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Training:
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations. |
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Top 5 Skills |
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Top 5 Abilities |
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Speaking —
Talking to others to convey information effectively. |
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Active Listening —
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Social Perceptiveness —
Being aware of others' reactions and understanding why they react as they do. |
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Writing —
Communicating effectively in writing as appropriate for the needs of the audience. |
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Reading Comprehension —
Understanding written sentences and paragraphs in work related documents. |
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Oral Comprehension —
The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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Speech Recognition —
The ability to identify and understand the speech of another person. |
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Oral Expression —
The ability to communicate information and ideas in speaking so others will understand. |
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Speech Clarity —
The ability to speak clearly so others can understand you. |
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Near Vision —
The ability to see details at close range (within a few feet of the observer). |
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Knowledge |
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Customer and Personal Service —
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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English Language —
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Telecommunications —
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
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Clerical —
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
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Computers and Electronics —
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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Administration and Management —
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
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Interesting Fact |
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Thomas Edison not only invented electric light, he also invented wax paper, the phonograph (and record), the radio vacuum tube, the motion picture camera, an electronic voting machine and dozens more! |
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Did you know... |
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The MyPlan.com Career Database provides detailed profiles on over 900 different careers! |
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