Social and Community Service Managers

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Social and Community Service Managers

Careers / Social and Community Service Managers

Summary Description


	Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

Sample Job Titles

1.	Adoption Services Manager

2.	Adult Daycare Coordinator

3.	Borough Coordinator

4.	Bureau Director

5.	Child Welfare Director

6.	Children's Service Supervisor

7.	Clinical Services Director

8.	Club Manager

9.	Community Center Director

10.	Community Organization Director

11.	Community Outreach Coordinator

12.	Community Service Director

13.	Community Service Organization Director

14.	Community Services Block Grant/Outreach Social Worker (CSBG/Outreach Social Worker)

15.	Contract Sheltered Workshop Supervisor

16.	Counseling Services Manager

17.	Department Director

18.	Director of Casework

19.	Director of Casework Department

20.	Director of Casework Services

21.	Director of Child Welfare Services

22.	Director of Community Center

23.	Director of District Office

24.	Director of Family Service Center

25.	Director of Field Coordination

26.	Director of Field Service

27.	Director of Group Counseling Program

28.	Director of Neighborhood Service Center

29.	Director of Scout Work

30.	Director of Social Services

31.	Director of Teenage Activities

32.	Director of Veterans Affairs

33.	District Leader

34.	District or District Office Director

35.	Family Service Center Director

36.	Field Administrator

37.	Field Director

38.	Field Representative

39.	Grant Manager

40.	Grant Officer

41.	Grants Administrator

42.	Group Home Manager

43.	Group Work Program Director

44.	Home Service Director

45.	Membership Director

46.	Multi-Share Program Coordinator

47.	Neighborhood Service Center Director

48.	Non Profit Director

49.	Non-Profit Director

50.	Nonprofit Director

51.	Nonprofit Manager

52.	Offender Workforce Development Program Manager (OWDPM)

53.	Outreach Coordinator

54.	Parole Director

55.	Personal Care Attendant/Independent Living Services Coordinator (PCA/ILS Coordinator)

56.	Program Director

57.	Program Manager

58.	Psychiatric Social Worker Supervisor

59.	Public Welfare Director

60.	Red Cross Executive Director

61.	Rehabilitation Center Manager

62.	Residential Supervisor

63.	Scout Executive

64.	Service Director

65.	Sheltered Workshop Executive Director

66.	Social Service Agency Director

67.	Social Service Coordinator

68.	Social Service Director

69.	Social Services Director

70.	Social Services Manager

71.	Social Welfare Administrator

72.	Social Work Administrator

73.	Student Activities Director

74.	Teenage Program Director

75.	Vocational Rehabilitation Administrator

76.	Volunteer Services Director

77.	Volunteer Services Manager

78.	Volunteer Services Supervisor

79.	Welfare Administrator

80.	Welfare Director

81.	Welfare Manager

82.	Welfare Officer

83.	Youth Program Director

Job Tasks

	Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. Monitor performance of organizational members or partners.

	Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints. Conduct opinion surveys or needs assessments. Resolve customer complaints or problems.

	Recruit, interview, and hire or sign up volunteers and staff. Interview employees, customers, or others to collect information. Hire personnel. Recruit personnel.

	Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated. Establish interpersonal business relationships to facilitate work activities.

	Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management. Develop operating strategies, plans, or procedures. Direct administrative or support services.

	Direct activities of professional and technical staff members and volunteers. Supervise employees.

	Plan and administer budgets for programs, equipment, and support services. Prepare operational budgets.

	Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits. Develop organizational policies or programs.

	Prepare and maintain records and reports, such as budgets, personnel records, or training manuals. Prepare financial documents, reports, or budgets. Maintain operational records.

	Research and analyze member or community needs to determine program directions and goals. Analyze market research data.

	Implement and evaluate staff, volunteer, or community training programs. Evaluate training programs, instructors, or materials. Manage human resources activities.

	Represent organizations in relations with governmental and media institutions. Represent the organization in external relations.

	Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies. Advise others on legal or regulatory compliance matters.

	Speak to community groups to explain and interpret agency purposes, programs, and policies. Promote products, services, or programs.

	Direct fundraising activities and the preparation of public relations materials. Coordinate special events or programs.

	Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted. Analyze impact of legal or regulatory changes.

Work Activities

Importance	Work Activity

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

Nature of the Work


	(Abstract from Career Articles)

	Social and Community Service Managers
	Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.

	Read More >>

Working Conditions


	(Abstract from Career Articles)

	Social and Community Service Managers
	Social and community service managers work for nonprofit organizations, private for-profit social service companies, and government agencies. Most work full time.

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Fewer than 13% of employed Americans are labor union members. 30 years ago, it was twice that rate.

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