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Slot Supervisors

Careers / Slot Supervisors

Summary Description


	Supervise and coordinate activities of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and pay off jackpots. Reset slot machines after payoffs. Make repairs or adjustments to slot machines or recommend removal of slot machines for repair. Report hazards and enforce safety rules.

Sample Job Titles

1.	Cardroom Supervisor

2.	Casino Floor Runner

3.	Casino Manager

4.	Casino Shift Manager (CSM)

5.	Casino Slot Supervisor

6.	Contract Runner

7.	Converting Technician

8.	Electronic Gaming Device Supervisor

9.	Floor Runner

10.	Floor Slot Technician

11.	Floorman

12.	Gaming Manager On Duty (Gaming MOD)

13.	Key Person

14.	Patron Attendant

15.	Slot Attendant

16.	Slot Floor Attendant

17.	Slot Floor Supervisor

18.	Slot Floorman

19.	Slot Floorperson

20.	Slot Host

21.	Slot Key

22.	Slot Key Person

23.	Slot Machine Floor Person

24.	Slot Machine Key Person

25.	Slot Shift Manager

26.	Slot Supervisor

27.	Slot Tech

28.	Slot Technician

29.	Video Poker Floorman

Job Tasks

	Monitor payment of hand-delivered jackpots to ensure promptness. Monitor operational quality or safety.

	Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary. Monitor operational quality or safety. Operate gaming equipment.

	Respond to and resolve patrons' complaints. Resolve customer complaints or problems.

	Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly. Monitor operational quality or safety. Monitor patron activities to identify problems or potential problems.

	Reset slot machines after payoffs. Operate gaming equipment.

	Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams. Perform basic equipment maintenance.

	Record the specifics of malfunctioning machines and document malfunctions needing repair. Prepare operational reports or records.

	Exchange currency for customers, converting currency into requested combinations of bills and coins. Conduct gaming transactions.

	Answer patrons' questions about gaming machine functions and payouts. Respond to customer inquiries.

	Coordinate and oversee the work of slot department workers, including change runners and slot technicians. Supervise service workers.

	Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed. Communicate with management or other staff to resolve problems.

	Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating. Enforce rules or regulations. Communicate with management or other staff to resolve problems.

Work Activities

Importance	Work Activity

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Nature of the Work


	(Abstract from Career Articles)

	Gaming Services Workers
	Gaming services workers serve customers in gambling establishments, such as casinos or racetracks. Some workers tend slot machines, deal cards, or oversee other gaming activities such as keno or bingo. Others take bets or pay out winnings. Still others supervise or manage gaming workers and operations.

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Working Conditions


	(Abstract from Career Articles)

	Gaming Services Workers
	Most gaming services workers are employed in the casino hotels or gambling industries. Because most establishments are open 24 hours a day, 7 days a week, employees often must work during nights, weekends, and holidays.

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