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Careers / Receptionists and Information Clerks |
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Summary Description |
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Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. |
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Sample Job Titles |
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1. |
Appointment Clerk |
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2. |
Appointment Scheduler |
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3. |
Appointment Setter |
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4. |
Automobile Club Information Clerk |
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5. |
Call Center Agent |
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6. |
Call Center Operator |
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7. |
Call Center Representative |
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8. |
Call Taker |
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9. |
Clerk Specialist |
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10. |
Clinic Receptionist |
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11. |
Community Liaison |
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12. |
Credit Reporting Clerk |
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13. |
Customer Care Representative (CCR) |
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14. |
Dental Receptionist |
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15. |
Emergency Room Clerk |
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16. |
Front Desk Clerk |
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17. |
Front Desk Officer |
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18. |
Front Desk Receptionist |
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19. |
Greeter |
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20. |
Guard Entrance Registrar |
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21. |
Hospital Receptionist |
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22. |
Hospitality Aide |
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23. |
In-File Operator |
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24. |
Information Assistant |
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25. |
Information Specialist |
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26. |
Land Leasing Examiner |
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27. |
Land Leasing Information Clerk |
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28. |
Legal Receptionist |
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29. |
Medical Office Receptionist |
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30. |
Medical Receptionist |
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31. |
Medical Scheduler |
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32. |
Member Service Representative |
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33. |
Merchandising Assistant |
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34. |
Office Assistant |
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35. |
Outpatient Clerk |
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36. |
Park Aide |
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37. |
Patient Registration Representative |
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38. |
Pay Station Attendant |
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39. |
People Greeter |
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40. |
Policyholder Information Clerk |
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41. |
Quoter |
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42. |
Receptionist |
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43. |
Receptionist Telephone Operator |
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44. |
Referral and Information Aide |
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45. |
Referral Coordinator |
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46. |
Register Clerk |
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47. |
Registrar |
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48. |
Registration Clerk |
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49. |
Research Clerk |
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50. |
Schedule Announcer |
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51. |
Scheduler |
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52. |
Senior Receptionist |
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53. |
Space Scheduler |
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54. |
Telephone Answerer |
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55. |
Telephone Appointment Clerk |
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56. |
Telephone Clerk |
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57. |
Telephone Information Clerk |
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58. |
Telephone Operator Receptionist |
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59. |
Telephone Quotation Clerk |
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60. |
Tourist Information Assistant |
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61. |
Unit Assistant |
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62. |
Utility Clerk |
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Job Tasks |
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Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Schedule appointments.
- Answer telephones to direct calls or provide information.
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Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Greet customers, patrons, or visitors.
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Schedule appointments and maintain and update appointment calendars.
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Hear and resolve complaints from customers or the public.
- Respond to customer problems or complaints.
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File and maintain records.
- File documents or records.
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Receive payment and record receipts for services.
- Collect deposits, payments or fees.
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Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Proofread documents, records, or other files to ensure accuracy.
- Operate computers or computerized equipment.
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Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Send information, materials or documentation.
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Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Calculate costs of goods or services.
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Analyze data to determine answers to questions from customers or members of the public.
- Analyze operational or research data.
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Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Sort mail.
- Distribute incoming mail.
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Process and prepare memos, correspondence, travel vouchers, or other documents.
- Prepare business correspondence.
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Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Discuss goods or services information with customers or patrons.
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Keep a current record of staff members' whereabouts and availability.
- Record personnel information.
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Take orders for merchandise or materials and send them to the proper departments to be filled.
- Send information, materials or documentation.
- Order materials, supplies, or equipment.
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Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Clean facilities or equipment.
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Schedule space or equipment for special programs and prepare lists of participants.
- Schedule operational activities.
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Enroll individuals to participate in programs and notify them of their acceptance.
- Provide notifications to customers or patrons.
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Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
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Work Activities |
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Interacting With Computers —
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
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Performing Administrative Activities —
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
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Performing for or Working Directly with the Public —
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
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Getting Information —
Observing, receiving, and otherwise obtaining information from all relevant sources. |
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Communicating with Supervisors, Peers, or Subordinates —
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
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Establishing and Maintaining Interpersonal Relationships —
Developing constructive and cooperative working relationships with others, and maintaining them over time. |
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Documenting/Recording Information —
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
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Processing Information —
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
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Communicating with Persons Outside Organization —
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
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Assisting and Caring for Others —
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. |
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Updating and Using Relevant Knowledge —
Keeping up-to-date technically and applying new knowledge to your job. |
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Identifying Objects, Actions, and Events —
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
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Organizing, Planning, and Prioritizing Work —
Developing specific goals and plans to prioritize, organize, and accomplish your work. |
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Monitor Processes, Materials, or Surroundings —
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
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Making Decisions and Solving Problems —
Analyzing information and evaluating results to choose the best solution and solve problems. |
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Evaluating Information to Determine Compliance with Standards —
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
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Interpreting the Meaning of Information for Others —
Translating or explaining what information means and how it can be used. |
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Judging the Qualities of Things, Services, or People —
Assessing the value, importance, or quality of things or people. |
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Developing and Building Teams —
Encouraging and building mutual trust, respect, and cooperation among team members. |
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Training and Teaching Others —
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. |
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Scheduling Work and Activities —
Scheduling events, programs, and activities, as well as the work of others. |
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Handling and Moving Objects —
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. |
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Thinking Creatively —
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. |
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Coaching and Developing Others —
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. |
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Resolving Conflicts and Negotiating with Others —
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
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Coordinating the Work and Activities of Others —
Getting members of a group to work together to accomplish tasks. |
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Analyzing Data or Information —
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. |
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Estimating the Quantifiable Characteristics of Products, Events, or Information —
Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity. |
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Guiding, Directing, and Motivating Subordinates —
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. |
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Selling or Influencing Others —
Convincing others to buy merchandise/goods or to otherwise change their minds or actions. |
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Nature of the Work |
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Working Conditions |
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Interesting Fact |
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When the U.S. Constitution was written, the federal government was not allowed to collect income tax. All revenues came from trade tariffs. The 16th Ammendment later permitted federal income tax. |
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Did you know... |
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The MyPlan.com Jr. College Database provides detailed profiles on more than 1,100 different community colleges in the U.S. |
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