Employment of receptionists is projected to grow 10 percent from 2014 to 2024, faster than the average for all occupations.
Growing healthcare industries are projected to lead demand for receptionists, particularly in the offices of physicians, other healthcare practitioners, and dentists. The number of individuals who have access to health insurance is expected to continue to increase because of federal health insurance reform. Coupled with demand for medical services from an aging population, this should result in a strong outlook for receptionists in the healthcare industries. Additionally, some receptionists' tasks, such as checking patients in and coordinating patient care, are not easily automated.
Employment growth of receptionists in most other industries is expected to be slower as organizations continue to automate or consolidate administrative functions, such as by using computer software or websites to interact with the public or customers. In addition, organizations will continue to use technology, such as automated phone and online systems, further reducing the need for receptionists.
Overall job prospects should be very good, with the best job opportunities in the healthcare industries.
Many job openings will stem from the need to replace workers who leave the occupation. Those with related work experience and experience in using computer applications, such as word processing and spreadsheet applications, should have the best job prospects.
Percent change in employment, projected 2014-24
Information and record clerks
Total, all occupations
Note: All Occupations includes all occupations in the U.S. Economy. Source: U.S. Bureau of Labor Statistics, Employment Projections program