Postmasters and Mail Superintendents

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Postmasters and Mail Superintendents

Careers / Postmasters and Mail Superintendents

Summary Description


	Plan, direct, or coordinate operational, administrative, management, and supportive services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.

Sample Job Titles

1.	Branch Manager

2.	Computerized Forwarding System Supervisor

3.	Customer Service Manager

4.	Customer Service Supervisor

5.	Delivery Supervisor

6.	Distribution Operation Supervisor (SDO)

7.	Distribution Operations Manager

8.	Mail Delivery Supervisor

9.	Mail Superintendent

10.	Operations Supervisor

11.	Order to Delivery Supervisor

12.	Postal Service Sectional Center Manager

13.	Postal Superintendent

14.	Postal Supervisor

15.	Postmaster

16.	Postmaster Relief (PMR)

17.	Remote Encoding Center Manager

18.	Remote Encoding Operations Supervisor

19.	Service Delivery Supervisor

20.	Station Manager

21.	Station Superintendent

22.	Superintendent

23.	Workgroup Leader

Job Tasks

	Organize and supervise activities such as the processing of incoming and outgoing mail. Direct organizational operations, projects, or services.

	Direct and coordinate operational, management, and supportive services of one or a number of postal facilities. Direct administrative or support services. Direct organizational operations, projects, or services.

	Collect rents for post office boxes. Collect payments for goods or services.

	Resolve customer complaints. Resolve customer complaints or problems.

	Hire and train employees, and evaluate their performance. Evaluate employee performance. Conduct employee training programs. Hire personnel.

	Prepare employee work schedules. Prepare staff schedules or work assignments.

	Issue and cash money orders. Collect payments for goods or services.

	Inform the public of available services, and of postal laws and regulations. Provide basic information to guests, visitors, or clients.

	Prepare and submit detailed and summary reports of post office activities to designated supervisors. Prepare operational progress or status reports.

	Negotiate labor disputes. Negotiate labor disputes.

	Select and train postmasters and managers of associate postal units. Conduct employee training programs. Hire personnel.

	Confer with suppliers to obtain bids for proposed purchases and to requisition supplies, disbursing funds according to federal regulations. Coordinate with external parties to exchange information.

Work Activities

Importance	Work Activity

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

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Interesting Fact

The U.S. industry expected to experience the greatest decline between 2002 and 2012 is Apparel Manufacturing.

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