Order Clerks :: Job Description

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Order Clerks

Careers / Order Clerks

Summary Description


	Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Sample Job Titles

1.	Ad Taker

2.	Administrative Assistant

3.	Advertising Clerk

4.	Advertising Space Clerk

5.	Auto Locator

6.	Back Order Clerk

7.	Blood Bank Credit Clerk

8.	Blood Bank Order Control Clerk

9.	Catalogue Clerk

10.	Classified Ad Clerk

11.	Classified Ad Taker

12.	Clerical Order Filler

13.	Clerk

14.	Compliance Clerk

15.	Contact Clerk

16.	Contact Person

17.	Contact Worker

18.	Customer Care Representative (CCR)

19.	Customer Service Representative

20.	Electrotype Servicer

21.	Film Rental Clerk

22.	Food and Beverage Order Clerk

23.	Gas Distribution and Emergency Clerk

24.	Hub Associate

25.	Mail Order Clerk

26.	Materials Scheduler

27.	Materials Specialist

28.	Merchandise Processor

29.	New Order Clerk or Taker

30.	Order Administrator

31.	Order Analyst

32.	Order Booker

33.	Order Caller

34.	Order Clerk

35.	Order Desk Clerk

36.	Order Editor

37.	Order Entry Administrator

38.	Order Entry Clerk

39.	Order Entry Representative

40.	Order Entry Specialist

41.	Order Make Up Clerk

42.	Order Processing Clerk

43.	Order Processor

44.	Order Taker

45.	Order Tracer

46.	Receiver

47.	Receiver Dispatcher

48.	Reordering Clerk

49.	Routing Clerk

50.	Service Order Clerk

51.	Shipping and Receiving Clerk

52.	Shipping Coordinator

53.	Stock Clerk

54.	Subscription Clerk

55.	Telephone Ad Taker

56.	Telephone Order Clerk

57.	Want Ad Clerk

58.	Want Ad Receiver

59.	Warehouse Clerk

Job Tasks

	Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. Obtain personal or financial information about customers or applicants.

	Prepare invoices, shipping documents, and contracts. Prepare documentation for contracts, transactions, or regulatory compliance.

	Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays. Provide notifications to customers or patrons.

	Receive and respond to customer complaints. Respond to customer problems or complaints.

	Verify customer and order information for correctness, checking it against previously obtained information as necessary. Inspect shipments to ensure correct order fulfillment.

	Direct specified departments or units to prepare and ship orders to designated locations. Manage clerical or administrative activities.

	Check inventory records to determine availability of requested merchandise. Monitor inventories of products or materials.

	Review orders for completeness according to reporting procedures and forward incomplete orders for further processing. Verify accuracy of financial or transactional data.

	Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits. Promote products, services, or programs.

	File copies of orders received, or post orders on records. File documents or records.

	Compute total charges for merchandise or services and shipping charges. Calculate shipping costs. Calculate costs of goods or services.

	Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments. Confer with coworkers to coordinate work activities.

	Adjust inventory records to reflect product movement. Maintain inventory records.

	Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing. Send information, materials or documentation. Collect deposits, payments or fees.

	Recommend merchandise or services that will meet customers' needs. Discuss goods or services information with customers or patrons.

	Inspect outgoing work for compliance with customers' specifications. Inspect items for damage or defects.

	Notify departments when supplies of specific items are low, or when orders would deplete available supplies. Provide information to coworkers.

	Recommend type of packing or labeling needed on order. Recommend packing or shipping methods.

	Calculate and compile order-related statistics, and prepare reports for management. Calculate financial data. Compile data or documentation.

Work Activities

Importance	Work Activity

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Nature of the Work


	(Abstract from Career Articles)

	Information Clerks
	Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

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Working Conditions


	(Abstract from Career Articles)

	Information Clerks
	Although information clerks are employed in nearly every industry, many work in government agencies, hotels, and healthcare facilities. Most information clerks work full time.

	Read More >>

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Interesting Fact

Cuba Gooding Jr.'s first job was as a backup dancer for Lionel Richie at the Los Angeles Olympics in 1984.

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