Lodging Managers :: Job Description

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Lodging Managers

Careers / Lodging Managers

Summary Description


	Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

Sample Job Titles

1.	Agricultural Labor Camp Manager

2.	Apartment Coordinator

3.	Bed and Breakfast Innkeeper

4.	Boardinghouse Keeper

5.	Camp Director

6.	Campground Manager

7.	Director of Front Office

8.	Director of Housing

9.	Dude Ranch Manager

10.	Front Desk Manager

11.	Front Office Agent

12.	Front Office Manager

13.	General Manager

14.	Guest Services Manager

15.	Hospitality Manager

16.	Hotel Director

17.	Hotel General Manager

18.	Hotel Manager

19.	Hotel Operation Manager

20.	Hotel Operations Manager

21.	Hotel or Motel Manager

22.	Hotel Superintendent

23.	Housing Officer

24.	Innkeeper

25.	Landlady

26.	Lodging Facilities Manager

27.	Managing Director

28.	Motel Keeper

29.	Motel Operator

30.	Motor Hotel Manager

31.	Night Manager

32.	Operations Manager

33.	Recreational Resort Manager

34.	Recreational Vehicle Resort Manager

35.	Resident Manager

36.	Resort Keeper

37.	Resort Manager

38.	Rooming House Keeper

39.	Rooming House Operator

40.	Rooms Director

41.	Tourist Cabin Keeper

42.	Tourist Home Keeper

Job Tasks

	Inspect guest rooms, public areas, and grounds for cleanliness and appearance. Inspect condition or functioning of facilities or equipment.

	Greet and register guests. Provide basic information to guests, visitors, or clients.

	Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints. Provide basic information to guests, visitors, or clients. Resolve customer complaints or problems.

	Monitor the revenue activity of the hotel or facility. Monitor flow of cash or other resources.

	Train staff members. Conduct employee training programs.

	Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures. Monitor performance of organizational members or partners. Monitor activities of individuals to ensure safety or compliance with rules. Evaluate employee performance.

	Coordinate front-office activities of hotels or motels, and resolve problems. Resolve customer complaints or problems. Direct administrative or support services.

	Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments. Manage organizational or project budgets.

	Collect payments and record data pertaining to funds and expenditures. Maintain operational records. Collect payments for goods or services.

	Manage and maintain temporary or permanent lodging facilities. Monitor facilities or operational systems.

	Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry. Perform manual service or maintenance tasks.

	Interview and hire applicants. Interview employees, customers, or others to collect information. Hire personnel.

	Prepare required paperwork pertaining to departmental functions. Document organizational or operational procedures.

	Confer and cooperate with other managers to ensure coordination of hotel activities. Confer with organizational members to accomplish work activities.

	Assign duties to workers, and schedule shifts. Prepare staff schedules or work assignments.

	Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted. Collect payments for goods or services.

	Show, rent, or assign accommodations.

	Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment. Provide basic information to guests, visitors, or clients.

	Develop and implement policies and procedures for the operation of a department or establishment. Implement organizational process or policy changes. Develop organizational policies or programs. Develop operating strategies, plans, or procedures.

	Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility. Manage guest services.

	Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection. Schedule product or material transportation. Purchase materials, equipment, or other resources.

	Perform marketing and public relations activities. Promote products, services, or programs.

	Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions. Coordinate operational activities with external stakeholders.

	Book tickets for guests for local tours and attractions. Purchase materials, equipment, or other resources.

Work Activities

Importance	Work Activity

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

Nature of the Work


	(Abstract from Career Articles)

	Lodging Managers
	Lodging managers ensure that guests on vacation or business travel have a pleasant experience at a hotel, motel, or other types of establishment with accommodations. They also ensure that the establishment is run efficiently and profitably.

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Working Conditions


	(Abstract from Career Articles)

	Lodging Managers
	Because hotels are open 24 hours a day, evening and weekend work is common. Most lodging managers work full time and are often on call. The work can be pressure filled and stressful.

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