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Careers / Interviewers, Except Eligibility and Loan |
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| Summary Description |
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Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms. |
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| Sample Job Titles |
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1. |
Admissions Clerk |
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2. |
Admissions Coordinator |
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3. |
Admissions Counselor |
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4. |
Admissions Representative |
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5. |
Admitting Clerk |
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6. |
Admitting Counselor |
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7. |
Admitting Interviewer |
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8. |
Admitting Representative |
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9. |
Canvasser |
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10. |
Census Clerk |
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11. |
Census Enumerator |
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12. |
Census Taker |
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13. |
Charge Account Clerk |
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14. |
Commercial Census Taker |
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15. |
Consumer Recruiter |
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16. |
Contingents Supervisor |
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17. |
Creel Clerk |
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18. |
Customer Service Specialist |
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19. |
Data Collector |
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20. |
Desk Interviewer |
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21. |
Emergency Room Clerk |
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22. |
Enumerator |
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23. |
Field Enumerator |
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24. |
Field Interviewer |
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25. |
Field Representative |
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26. |
Field Reviewer |
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27. |
Field Service Representative |
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28. |
Hospice Admitting Clerk |
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29. |
Hospital Admitting Clerk |
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30. |
Intake Coordinator |
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31. |
Interviewer |
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32. |
Interviewing Clerk |
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33. |
Market Research Interviewer |
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34. |
Medical Clerk |
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35. |
Opinion Polls Survey Worker |
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36. |
Outpatient Admitting Clerk |
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37. |
Outpatient Interviewing Clerk |
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38. |
Patient Financial Representative |
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39. |
Patient Registrar |
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40. |
Patient Registration Representative |
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41. |
Patient Services Representative |
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42. |
Polls or Surveys Interviewer |
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43. |
Public Opinion Survey Taker |
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44. |
Radio Program Checker |
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45. |
Radio Survey Worker |
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46. |
Registrar |
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47. |
Registration Clerk |
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48. |
Registration Representative |
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49. |
Rehabilitation Clerk |
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50. |
Research Interviewer |
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51. |
Statement Request Clerk |
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52. |
Survey Interviewer |
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53. |
Survey Worker |
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54. |
Telephone Interviewer |
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55. |
Telephone Surveyor |
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56. |
Traffic Checker |
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| Job Tasks |
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Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
- Interview employees, customers, or others to collect information.
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Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
- Interview employees, customers, or others to collect information.
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Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
- Verify accuracy of financial or transactional data.
- Negotiate financial arrangements.
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Compile, record, and code results or data from interview or survey, using computer or specified form.
- Compile data or documentation.
- Code data or other information.
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Review data obtained from interview for completeness and accuracy.
- Check data for recording errors.
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Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
- Explain regulations, policies, or procedures.
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Assist individuals in filling out applications or questionnaires.
- Assist individuals with paperwork.
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Supervise or train other staff members.
- Supervise clerical or administrative personnel.
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Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
- Collect deposits, payments or fees.
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Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
- Answer telephones to direct calls or provide information.
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Identify and report problems in obtaining valid data.
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Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Interview employees, customers, or others to collect information.
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Meet with supervisor daily to submit completed assignments and discuss progress.
- Confer with coworkers to coordinate work activities.
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Locate and list addresses and households.
- Obtain personal or financial information about customers or applicants.
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Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
- Compile data or documentation.
- Analyze operational or research data.
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Prepare reports to provide answers in response to specific problems.
- Prepare research or technical reports.
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| Work Activities |
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| Getting Information —
Observing, receiving, and otherwise obtaining information from all relevant sources. |
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| Processing Information —
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
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| Interacting With Computers —
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
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| Documenting/Recording Information —
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
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| Establishing and Maintaining Interpersonal Relationships —
Developing constructive and cooperative working relationships with others, and maintaining them over time. |
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| Communicating with Persons Outside Organization —
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
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| Communicating with Supervisors, Peers, or Subordinates —
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
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| Performing for or Working Directly with the Public —
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
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| Identifying Objects, Actions, and Events —
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
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| Analyzing Data or Information —
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. |
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| Judging the Qualities of Things, Services, or People —
Assessing the value, importance, or quality of things or people. |
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| Updating and Using Relevant Knowledge —
Keeping up-to-date technically and applying new knowledge to your job. |
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| Resolving Conflicts and Negotiating with Others —
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
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| Developing and Building Teams —
Encouraging and building mutual trust, respect, and cooperation among team members. |
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| Performing Administrative Activities —
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
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| Organizing, Planning, and Prioritizing Work —
Developing specific goals and plans to prioritize, organize, and accomplish your work. |
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| Interpreting the Meaning of Information for Others —
Translating or explaining what information means and how it can be used. |
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| Evaluating Information to Determine Compliance with Standards —
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
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| Selling or Influencing Others —
Convincing others to buy merchandise/goods or to otherwise change their minds or actions. |
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| Coordinating the Work and Activities of Others —
Getting members of a group to work together to accomplish tasks. |
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| Making Decisions and Solving Problems —
Analyzing information and evaluating results to choose the best solution and solve problems. |
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| Monitor Processes, Materials, or Surroundings —
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
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| Nature of the Work |
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| Working Conditions |
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| Did you know... |
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| You can purchase group licenses to MyPlan.com assessment tests for schools and businesses at steeply discounted prices. |
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