General and Operations Managers

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General and Operations Managers

Careers / General and Operations Managers

Summary Description


	Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

Sample Job Titles

1.	Adjutant General

2.	Adult Daycare Coordinator

3.	Assistant Manager

4.	Building Manager

5.	Business Administrator

6.	Business Coordinator

7.	Business Development Director

8.	Business Manager

9.	Chief Administrative Officer

10.	Chief Deputy

11.	Corporate Administrator

12.	Corporate Manager

13.	Department Store General Manager

14.	Department Store Manager

15.	District Commercial Superintendent

16.	District Plant Superintendent

17.	District Traffic Chief

18.	District Wire Chief

19.	Division Toll Wire Chief

20.	Division Traffic Superintendent

21.	Drilling and Production Superintendent

22.	Electrical Superintendent

23.	Equipment Maintenance Superintendent

24.	Executive Administrator

25.	Executive Director

26.	Facilities Manager

27.	Facility Manager

28.	Field Party Manager

29.	Fish and Game Club Manager

30.	Fitness Manager

31.	General Manager (GM)

32.	General Superintendent

33.	Golf Course Manager

34.	Gym Manager

35.	Head of Store Operations

36.	Head of Visual Merchandising

37.	Industrial Organization Manager

38.	Installation Superintendent

39.	Laundry Superintendent

40.	Lease Operator

41.	Line Construction Superintendent

42.	Mine Administrator Supervisor

43.	Mine Superintendent

44.	Movie Theater Manager

45.	Newspaper Manager

46.	Nonprofit Director

47.	Nonprofit Manager

48.	Office Manager

49.	Offshoring Manager

50.	Oil Lease Operator

51.	Oil Operator

52.	Oil Producer

53.	Operations Administrator

54.	Operations Director

55.	Operations Manager

56.	Operations Supervisor

57.	Operations Vice President

58.	Park Superintendent

59.	Parks and Recreation Manager

60.	Plant Manager

61.	Plant Superintendent

62.	Plant Supervisor

63.	Print Production Coordinator

64.	Print Production Manager

65.	Printing Manager

66.	Prison Warden

67.	Production Manager

68.	Program Manager

69.	Public Works Director

70.	Publication Director

71.	Radio Station Manager

72.	Refinery Superintendent

73.	Relocation Commissioner

74.	Revenue Director

75.	Revenue Manager

76.	Roads Superintendent

77.	Salon Manager

78.	Shelter Director

79.	Shift Superintendent

80.	Shop Superintendent

81.	Social Insurance Administrator

82.	Solid Waste Manager

83.	Sports Team Manager

84.	Store Manager

85.	Street Commissioner

86.	Street Superintendent

87.	Substation Superintendent

88.	Television Station Manager

89.	Theatre Manager

90.	Venue Manager

91.	Water and Sewer Systems Supervisor

92.	Water Control Supervisor

93.	Water Superintendent

94.	Waterworks Supervisor

95.	Zoo Director

Job Tasks

	Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement. Analyze data to inform operational decisions or activities. Analyze financial records to improve efficiency.

	Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. Direct sales, marketing, or customer service activities. Direct organizational operations, projects, or services.

	Direct administrative activities directly related to making products or providing services. Direct organizational operations, projects, or services.

	Prepare staff work schedules and assign specific duties. Prepare staff schedules or work assignments.

	Set prices or credit terms for goods or services based on forecasts of customer demand. Determine pricing or monetary policies.

	Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits. Monitor performance of organizational members or partners.

	Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency. Direct financial operations.

	Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations. Direct organizational operations, projects, or services.

	Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Provide basic information to guests, visitors, or clients.

	Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members. Implement organizational process or policy changes. Develop organizational goals or objectives. Develop organizational policies or programs.

	Perform personnel functions such as selection, training, or evaluation. Conduct employee training programs. Hire personnel.

	Plan or direct activities such as sales promotions that require coordination with other department managers. Develop marketing plans or strategies. Direct sales, marketing, or customer service activities.

	Develop or implement product-marketing strategies, including advertising campaigns or sales promotions. Implement organizational process or policy changes. Develop marketing plans or strategies.

	Recommend locations for new facilities or oversee the remodeling or renovating of current facilities. Determine resource needs. Manage construction activities. Recommend organizational process or policy changes.

	Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management. Implement organizational process or policy changes. Manage environmental sustainability projects.

	Direct non-merchandising departments of businesses, such as advertising or purchasing. Direct sales, marketing, or customer service activities. Direct organizational operations, projects, or services.

	Plan store layouts or design displays. Plan facility layouts or designs.

Work Activities

Importance	Work Activity

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

Nature of the Work


	(Abstract from Career Articles)

	Top Executives
	Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.

	Read More >>

Working Conditions


	(Abstract from Career Articles)

	Top Executives
	Top executives work in nearly every industry. They work for large and small businesses, ranging from companies in which they are the only employee to firms with thousands of employees. Top executives often work many hours, including evenings and weekends. In 2014, about half worked more than 40 hours per week. Travel is common, particularly for chief executives.

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Interesting Fact

The occupation expected to experience the largest growth in total employment between 2002 and 2012 is Registered Nursing.

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