Gaming Surveillance Officers and Gaming Investigators

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Gaming Surveillance Officers and Gaming Investigators

Careers / Gaming Surveillance Officers and Gaming Investigators

Summary Description


	Act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May use one-way mirrors above the casino floor, cashier's cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.

Sample Job Titles

1.	Agent

2.	Casino Enforcement Agent

3.	Casino Investigator

4.	Casino Surveillance Officer

5.	Casino Worker

6.	Compliance Officer

7.	Gambling Monitor

8.	Gaming Commissioner

9.	Gaming Investigator

10.	Gaming Surveillance Observer

11.	Investigator

12.	Observer

13.	Security Guard

14.	Security Officer

15.	Surveillance Agent

16.	Surveillance Director

17.	Surveillance Dual-Rate Officer

18.	Surveillance Inspector

19.	Surveillance Investigator

20.	Surveillance Manager

21.	Surveillance Monitor

22.	Surveillance Observer

23.	Surveillance Officer

24.	Surveillance Operator

25.	Surveillance Supervisor

26.	Surveillance System Monitor

27.	Surveillance Technician

28.	Video Surveillance Technician

Job Tasks

	Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures. Monitor operations to ensure compliance with safety or security policies or regulations.

	Observe casino or casino hotel operations for irregular activities such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors. Observe individuals' activities to gather information or compile evidence. Operate surveillance equipment to detect suspicious or illegal activities.

	Report all violations and suspicious behaviors to supervisors, verbally or in writing. Discuss performance, complaints, or violations with supervisors.

	Act as oversight or security agents for management or customers.

	Supervise or train surveillance observers. Train employees in proper work procedures. Direct security operations.

Work Activities

Importance	Work Activity

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Nature of the Work


	(Abstract from Career Articles)

	Security Guards and Gaming Surveillance Officers
	Security guards and gaming surveillance officers patrol and protect property against theft, vandalism, terrorism, and illegal activity.

	Read More >>

Working Conditions


	(Abstract from Career Articles)

	Security Guards and Gaming Surveillance Officers
	Security guards work in a wide variety of places, including public buildings, retail stores, and office buildings. Gaming surveillance officers work mostly in casino observation rooms, using audio and video equipment. Because many buildings and casinos are open 24 hours a day, guards and officers must often work around the clock.

	Read More >>

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