Gaming Managers :: Job Description

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Gaming Managers

Careers / Gaming Managers

Summary Description


	Plan, direct, or coordinate gaming operations in a casino. May formulate house rules.

Sample Job Titles

1.	Assistant Casino Shift Manager

2.	Baccarat Manager

3.	Bingo Manager

4.	Bookmaker

5.	Card Room Manager

6.	Cardroom Manager

7.	Casino Manager

8.	Casino Shift Manager

9.	Craps Manager

10.	Department Head

11.	Dice Manager

12.	Gaming Department Head

13.	Gaming Director

14.	Gaming Manager

15.	Keno Manager

16.	Mutuel Department Manager

17.	Pai Gow Manager

18.	Pit Manager

19.	Poker Manager

20.	Racing Manager

21.	Slot Manager

22.	Slot Operations Director

23.	Slot Shift Manager

24.	Slots Manager

25.	Sports Betting Manager

26.	Table Games Manager

27.	Table Games Shift Manager

Job Tasks

	Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.

	Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating. Monitor activities of individuals to ensure safety or compliance with rules.

	Explain and interpret house rules, such as game rules or betting limits. Communicate organizational policies and procedures.

	Track supplies of money to tables and perform any required paperwork. Monitor flow of cash or other resources.

	Resolve customer complaints regarding problems such as payout errors. Resolve customer complaints or problems.

	Market or promote the casino to bring in business. Promote products, services, or programs.

	Prepare work schedules and station arrangements and keep attendance records. Maintain personnel records. Prepare staff schedules or work assignments.

	Set and maintain a bank and table limit for each game. Determine pricing or monetary policies.

	Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games. Maintain knowledge of current developments in area of expertise.

	Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary. Monitor resources.

	Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy. Conduct financial or regulatory audits.

	Train new workers or evaluate their performance. Evaluate employee performance. Conduct employee training programs.

	Interview and hire workers. Interview employees, customers, or others to collect information. Hire personnel.

	Record, collect, or pay off bets, issuing receipts as necessary. Collect payments for goods or services.

	Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals. Manage guest services.

	Establish policies on issues such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages. Develop organizational policies or programs.

	Direct the compilation of summary sheets that show wager amounts and payoffs for races or events. Compile operational data.

	Monitor credit extended to players. Monitor resources.

	Notify board attendants of table vacancies so that waiting patrons can play.

Work Activities

Importance	Work Activity

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

Nature of the Work


	(Abstract from Career Articles)

	Gaming Services Workers
	Gaming services workers serve customers in gambling establishments, such as casinos or racetracks. Some workers tend slot machines, deal cards, or oversee other gaming activities such as keno or bingo. Others take bets or pay out winnings. Still others supervise or manage gaming workers and operations.

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Working Conditions


	(Abstract from Career Articles)

	Gaming Services Workers
	Most gaming services workers are employed in the casino hotels or gambling industries. Because most establishments are open 24 hours a day, 7 days a week, employees often must work during nights, weekends, and holidays.

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