Funeral Service Managers :: Job Description

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Funeral Service Managers

Careers / Funeral Service Managers

Summary Description


	Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

Sample Job Titles

1.	Arranging Funeral Director

2.	Assistant Manager of Operations

3.	Funeral Counselor

4.	Funeral Home Director

5.	Funeral Home General Manager

6.	Funeral Home Location Manager

7.	Funeral Home Manager

8.	Funeral Planner

9.	Funeral Planning Counselor

10.	Funeral Pre-arrangement Counselor

11.	Funeral Sales Manager

12.	Funeral Service Manager

13.	Location Manager

14.	Market Manager

15.	Mortuary Operations Manager

16.	Operations Manager

17.	Sales Manager, Prearranged Funerals

18.	Scheduling Manager

Job Tasks

	Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services. Advise customers on technical or procedural issues.

	Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff. Supervise employees.

	Schedule funerals, burials, or cremations. Schedule activities or facility use.

	Sell funeral services, products, or merchandise to clients. Promote products, services, or programs.

	Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws. Monitor organizational compliance with regulations.

	Offer counsel and comfort to families and friends of the deceased.

	Negotiate contracts for prearranged funeral services. Negotiate sales or lease agreements for products or services.

	Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters. Resolve customer complaints or problems.

	Plan and implement changes to service offerings to meet community needs or increase funeral home revenues. Implement organizational process or policy changes. Develop operating strategies, plans, or procedures.

	Direct or monitor administrative, support, repair, or maintenance services for funeral homes. Direct facility maintenance or repair activities.

	Schedule work hours for funeral home or contract employees. Prepare staff schedules or work assignments.

	Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals. Develop organizational goals or objectives.

	Explain goals, policies, or procedures to staff members. Communicate organizational policies and procedures.

	Complete and maintain records such as state-required documents, tracking documents, or product inventories. Maintain operational records. Prepare reports related to compliance matters.

	Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency. Monitor performance of organizational members or partners.

	Set prices or credit terms for funeral products or services. Determine pricing or monetary policies.

	Interview and hire new employees. Interview employees, customers, or others to collect information. Hire personnel.

	Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements. Analyze data to inform operational decisions or activities. Analyze financial records to improve efficiency.

	Identify skill development needs for funeral home staff.

	Attend or make presentations at community events to promote funeral home services or build community relationships. Establish interpersonal business relationships to facilitate work activities.

	Plan and implement sales promotions or other marketing strategies and activities for funeral home operations. Implement organizational process or policy changes. Develop marketing plans or strategies.

	Conduct market research and analyze industry trends. Analyze market research data.

Work Activities

Importance	Work Activity

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Nature of the Work


	(Abstract from Career Articles)

	Funeral Service Workers
	Funeral service workers organize and manage the details of a funeral.

	Read More >>

Working Conditions


	(Abstract from Career Articles)

	Funeral Service Workers
	Funeral service workers are employed in funeral homes and crematories. They are often on call and long workdays are common, including evenings and weekends. Most work full time.

	Read More >>

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When the U.S. Constitution was written, the federal government was not allowed to collect income tax. All revenues came from trade tariffs. The 16th Ammendment later permitted federal income tax.

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