First-Line Supervisors of Retail Sales Workers

ExistingUsers

User Name:

Password:

Forgot your password?
Click here

NewUsers

FeaturedResources

First-Line Supervisors of Retail Sales Workers

Careers / First-Line Supervisors of Retail Sales Workers

Summary Description


	Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Sample Job Titles

1.	Agent

2.	Antique Collector

3.	Antique Dealer

4.	Area Supervisor

5.	Art Dealer

6.	Art Gallery Director

7.	Assistant Manager

8.	Assistant Manager Retail

9.	Assistant Store Manager

10.	Auto Dealer

11.	Auto Leasing Manager

12.	Auto Parts Manager

13.	Auto Rental Supervisor

14.	Automobile Dealer

15.	Automobile Leasing Supervisor

16.	Automobile Service Station Manager

17.	Bakery Manager

18.	Barn Operator

19.	Branch Manager

20.	Branch Store Manager

21.	Canteen Manager

22.	Car Dealer

23.	Car Rental Manager

24.	Cashier Manager

25.	Cashier Supervisor

26.	Coin Dealer

27.	Commercial Specialist

28.	Commissary Manager

29.	Commissary Officer

30.	Commissary Steward

31.	Concession Manager

32.	Convenience Store Manager

33.	Dairy Department Manager

34.	Dairy Store Manager

35.	Dealer

36.	Deli Manager

37.	Delicatessen Department Manager

38.	Delicatessen Store Manager

39.	Department Head

40.	Department Manager

41.	Department Sales Manager

42.	Department Supervisor

43.	Director

44.	Division Supervisor

45.	Floor Manager

46.	Floor Supervisor

47.	Floral Manager

48.	Florist Manager

49.	Flower Shop Manager

50.	Food Checkers and Cashiers Supervisor

51.	Food Concession Manager

52.	Front End Manager

53.	Frozen Food Department Manager

54.	General Manager

55.	Grocer

56.	Grocery Manager

57.	Grocery Store Manager

58.	Grocery Supervisor

59.	Head of Store Operations

60.	Ice Storage, Sales, and Delivery Supervisor

61.	Jewelry Department Supervisor

62.	Key Carrier

63.	Key Holder

64.	Lumber Sales Supervisor

65.	Lumberman

66.	Machinery or Equipment Rental and Leasing Manager

67.	Manager

68.	Managing Jeweler

69.	Marina Sales and Service Supervisor

70.	Meat Department Manager

71.	Merchandise Coordinator

72.	Millinery Department Manager

73.	Music Store Manager

74.	Office Manager

75.	Operations Superintendent

76.	Parts Department Manager

77.	Parts Department Supervisor

78.	Parts Manager

79.	Parts Sales Manager

80.	Pawn Broker

81.	Pawn Shop Keeper

82.	Pawnbroker

83.	Post Exchange Manager (PX Manager)

84.	Produce Department Manager

85.	Produce Department Supervisor

86.	Produce Manager

87.	Ready to Wear Department Manager

88.	Rental Manager

89.	Retail Assistant Manager

90.	Retail Grocer

91.	Retail Manager

92.	Retail Sales Manager

93.	Retail Shift Supervisor

94.	Retail Store Manager

95.	Retail Supervisor

96.	Sales Clerk Supervisor

97.	Sales Manager

98.	Sales Supervisor

99.	Salesman

100.	Service Manager

101.	Shift Manager

102.	Shop Manager

103.	Showroom Manager

104.	Softlines Supervisor

105.	Station Manager

106.	Stationer

107.	Stock Manager

108.	Store Manager

109.	Storekeeper

110.	Supermarket Manager

111.	Supervisor

112.	Tobacconist

113.	Used Car Sales Supervisor

114.	Vending Stand Supervisor

Job Tasks

	Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. Greet customers, patrons, or visitors. Answer customer questions about goods or services.

	Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Supervise sales or support personnel.

	Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Monitor sales activities.

	Inventory stock and reorder when inventory drops to a specified level. Purchase stocks of merchandise or supplies. Monitor inventories of products or materials.

	Instruct staff on how to handle difficult and complicated sales. Train sales personnel.

	Estimate consumer demand and determine the types and amounts of goods to be sold. Monitor market conditions or trends.

	Formulate pricing policies for merchandise, according to profitability requirements. Establish operational policies.

	Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. Train sales personnel. Supervise sales or support personnel.

	Establish credit policies and operating procedures. Establish operational policies.

	Assign employees to specific duties. Assign duties or work schedules to employees.

	Keep records of purchases, sales, and requisitions. Maintain records of sales or other business transactions.

	Enforce safety, health, and security rules. Monitor work areas to provide security.

	Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Examine condition of property or products.

	Plan budgets and authorize payments and merchandise returns.

	Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. Clean work areas. Set up merchandise displays. Sell products or services.

	Plan and prepare work schedules and keep records of employees' work schedules and time cards. Assign duties or work schedules to employees.

	Review inventory and sales records to prepare reports for management and budget departments. Prepare financial documents, reports, or budgets. Monitor inventories of products or materials.

	Examine products purchased for resale or received for storage to assess the condition of each product or item. Examine condition of property or products.

	Establish and implement policies, goals, objectives, and procedures for their department. Establish operational policies.

	Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy. Develop marketing plans or strategies. Set up merchandise displays. Coordinate sales campaigns.

	Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. Develop marketing plans or strategies.

Work Activities

Importance	Work Activity

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

<< Previous Page

Next Page >>

Interesting Fact

Meg Ryan once worked as a journalist.

Did you know...

The MyPlan.com Complete Test Package gives you access to all our renowned assessment tests for only $19.95!