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Careers / First-Line Supervisors of Office and Administrative Support Workers |
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| Job Requirements |
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Experience:
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job. |
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Education:
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. |
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Training:
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations. |
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| Top 5 Skills |
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Top 5 Abilities |
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| Active Listening —
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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| Reading Comprehension —
Understanding written sentences and paragraphs in work related documents. |
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| Speaking —
Talking to others to convey information effectively. |
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| Coordination —
Adjusting actions in relation to others' actions. |
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| Monitoring —
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
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| Oral Comprehension —
The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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| Written Comprehension —
The ability to read and understand information and ideas presented in writing. |
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| Oral Expression —
The ability to communicate information and ideas in speaking so others will understand. |
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| Written Expression —
The ability to communicate information and ideas in writing so others will understand. |
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| Speech Recognition —
The ability to identify and understand the speech of another person. |
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| Knowledge |
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| Administration and Management —
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
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| Customer and Personal Service —
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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| English Language —
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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| Clerical —
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
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| Computers and Electronics —
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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| Personnel and Human Resources —
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
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| Economics and Accounting —
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
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| Education and Training —
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
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| Mathematics —
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
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| Interesting Fact |
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| The U.S. industry whose workers have the lowest unemployment rate is Government (2.8%). |
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| Did you know... |
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| The MyPlan.com Financial Aid Guide provides detailed step-by-step advice on getting financial aid for college. |
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