Eligibility Interviewers, Government Programs

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Eligibility Interviewers, Government Programs

Careers / Eligibility Interviewers, Government Programs

Summary Description


	Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

Sample Job Titles

1.	Business Employment Specialist

2.	Career Consultant

3.	Case Coordinator

4.	Case Worker

5.	Cash Application Clerk

6.	Claims Deputy

7.	Client Services Representative

8.	Contact Agent

9.	Contact Officer

10.	Contact Representative

11.	Disability Coordinator

12.	Disability Specialist

13.	Eligibility and Occupancy Interviewer

14.	Eligibility Clerk

15.	Eligibility Services Representative

16.	Eligibility Specialist

17.	Eligibility Technician

18.	Eligibility Worker

19.	Employment Adjudicator

20.	Employment and Claims Aide

21.	Employment Specialist

22.	Enrollment Coordinator

23.	Enrollment Counselor

24.	Family Case Coordinator

25.	Family Independence Case Manager

26.	Fraud Representative

27.	Grant Manager

28.	Grant Officer

29.	Grants Administrator

30.	Housing Counselor

31.	Intake Clerk

32.	Intake Specialist

33.	Job Service Consultant

34.	Licensed Social Worker

35.	Medicare Interviewer

36.	Patient Resources and Reimbursement Agent

37.	Patient Services Assistant

38.	Placement Secretary

39.	Program Eligibility Specialist

40.	Public Assistance Caseworker

41.	Public Housing Interviewer

42.	Rehabilitation Clerk

43.	Rehabilitation Inspector

44.	Social Security Benefits Interviewer

45.	Tenant Selector

46.	Transition Specialist

47.	Unemployment Benefits Claims Taker

48.	Unemployment Examiner

49.	Unemployment Inspector

50.	Veteran Service Officer (VSO)

51.	Veterans Employment Representative

52.	Vocational Rehabilitation Counselor

53.	Welfare Eligibility Interviewer

54.	Welfare Eligibility Worker

55.	Welfare Interviewer

56.	Work Force Advisor

57.	Workforce Services Representative (WSR)

Job Tasks

	Answer applicants' questions about benefits and claim procedures. Explain regulations, policies, or procedures.

	Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. Interview employees, customers, or others to collect information.

	Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights. Explain regulations, policies, or procedures.

	Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance. Refer customers to appropriate personnel.

	Compute and authorize amounts of assistance for programs such as grants, monetary payments, and food stamps. Calculate financial data.

	Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status. Compile data or documentation.

	Interview and investigate applicants for public assistance to gather information pertinent to their applications. Interview employees, customers, or others to collect information.

	Check with employers or other references to verify answers and obtain further information. Obtain personal or financial information about customers or applicants.

	Schedule benefits claimants for adjudication interviews to address questions of eligibility. Schedule appointments.

	Keep records of assigned cases, and prepare required reports. Record information about legal matters.

	Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services. Prepare documentation for contracts, transactions, or regulatory compliance.

	Monitor the payments of benefits throughout the duration of a claim. Monitor financial information.

	Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures. Administer personnel recruitment or hiring activities.

	Provide applicants with assistance in completing application forms such as those for job referrals or unemployment compensation claims. Assist individuals with paperwork.

	Investigate claimants for the possibility of fraud or abuse.

	Provide social workers with pertinent information gathered during applicant interviews. Provide information to coworkers.

	Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations. Obtain personal or financial information about customers or applicants.

Work Activities

Importance	Work Activity

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Nature of the Work


	(Abstract from Career Articles)

	Information Clerks
	Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

	Read More >>

Working Conditions


	(Abstract from Career Articles)

	Information Clerks
	Although information clerks are employed in nearly every industry, many work in government agencies, hotels, and healthcare facilities. Most information clerks work full time.

	Read More >>

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Interesting Fact

The U.S. minimum wage in 1955 was 75 cents.

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