Dispatchers, Except Police, Fire, and Ambulance

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Dispatchers, Except Police, Fire, and Ambulance

Careers / Dispatchers, Except Police, Fire, and Ambulance

Summary Description


	Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Sample Job Titles

1.	Aircraft Dispatcher

2.	Airplane Dispatch Clerk

3.	Alarm Operator

4.	Assistant Chief Train Dispatcher

5.	Auto Service Dispatcher

6.	Automobile or Truck Rental Dispatcher

7.	Burglar Alarm Operator

8.	Bus and Trolley Dispatcher

9.	Bus Starter

10.	Cab Starter

11.	Cab Station Attendant

12.	Car Dispatcher

13.	Car Distributor

14.	Car Starter

15.	Car Supplier

16.	Car Tracer

17.	City Dispatcher

18.	Crew Dispatcher

19.	Dinkey Dispatcher

20.	Dispatch Clerk

21.	Dispatch Manager

22.	Dispatch Supervisor

23.	Dispatcher (Dispatch)

24.	Drop Board Man

25.	Drop Board Worker

26.	Engine Dispatcher

27.	Fire Alarm Operator

28.	Freight Dispatcher

29.	Garbage Truck Dispatcher

30.	Gas Dispatcher

31.	Gas Load Dispatcher

32.	Maintenance Dispatcher

33.	Maintenance Scheduler

34.	Maintenance Services Dispatcher

35.	Mine Car Dispatcher

36.	Motor Coach Supervisor

37.	Motor Vehicle Dispatcher

38.	Oil Dispatcher

39.	Oil Well Services Dispatcher

40.	Operations Dispatcher

41.	Operator

42.	Pullman Car Clerk

43.	Radio Dispatcher

44.	Radioactive Waste Disposal Dispatcher

45.	Rail Operations Controller

46.	Receiver-Dispatcher

47.	Relay Dispatcher

48.	Repair Service Dispatcher

49.	Routing Clerk

50.	School Bus Dispatcher

51.	Security Dispatcher

52.	Security Guards Dispatcher

53.	Service Clerk

54.	Service Dispatcher

55.	Service or Work Dispatcher

56.	Ship Pilot Dispatcher

57.	Signal Operator

58.	Signal Timer

59.	Starter

60.	Street Department Dispatcher

61.	Streetcar Dispatcher

62.	Streetcar Starter

63.	Taxicab Coordinator

64.	Taxicab Dispatcher

65.	Taxicab Starter

66.	Tow Truck Dispatcher

67.	Traffic or System Dispatcher

68.	Train Dispatcher

69.	Train Starter

70.	Transportation Dispatcher

71.	Trouble Dispatcher

72.	Truck Dispatcher

73.	Tugboat Dispatcher

74.	Water Service Dispatcher

75.	Work Order Sorting Clerk

Job Tasks

	Monitor personnel or equipment locations and utilization to coordinate service and schedules. Track goods or materials.

	Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones. Schedule operational activities.

	Oversee all communications within specifically assigned territories. Operate communications equipment or systems.

	Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios. Relay information between personnel.

	Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Respond to customer problems or complaints.

	Prepare daily work and run schedules. Prepare employee work schedules.

	Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information. Maintain operational records.

	Receive or prepare work orders. Prepare documentation for contracts, transactions, or regulatory compliance.

	Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications. Select resources needed to accomplish tasks.

	Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards. Provide information to coworkers.

	Arrange for necessary repairs to restore service and schedules. Coordinate operational activities.

	Ensure timely and efficient movement of trains, according to train orders and schedules. Schedule operational activities.

	Order supplies or equipment and issue them to personnel. Distribute materials to employees or customers. Order materials, supplies, or equipment.

Work Activities

Importance	Work Activity

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

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The average work commute in the U.S. is 25.5 minutes each way.

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