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Careers / Customer Service Representatives |
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Job Requirements |
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Experience:
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public. |
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Education:
These occupations usually require a high school diploma. |
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Training:
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations. |
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Top 5 Skills |
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Top 5 Abilities |
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Active Listening —
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Speaking —
Talking to others to convey information effectively. |
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Service Orientation —
Actively looking for ways to help people. |
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Reading Comprehension —
Understanding written sentences and paragraphs in work related documents. |
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Persuasion —
Persuading others to change their minds or behavior. |
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Oral Comprehension —
The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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Oral Expression —
The ability to communicate information and ideas in speaking so others will understand. |
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Speech Clarity —
The ability to speak clearly so others can understand you. |
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Speech Recognition —
The ability to identify and understand the speech of another person. |
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Written Expression —
The ability to communicate information and ideas in writing so others will understand. |
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Knowledge |
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Customer and Personal Service —
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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English Language —
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Clerical —
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
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Computers and Electronics —
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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Interesting Fact |
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Thomas Edison not only invented electric light, he also invented wax paper, the phonograph (and record), the radio vacuum tube, the motion picture camera, an electronic voting machine and dozens more! |
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Did you know... |
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With the Graduate Query Tool you can search our college profile database by setting specific criteria, such as location, graduate programs, and school characteristics. |
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