Counter and Rental Clerks :: Job Description

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Counter and Rental Clerks

Careers / Counter and Rental Clerks

Summary Description


	Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment.

Sample Job Titles

1.	Airplane Charter Clerk

2.	Apartment Rental Clerk

3.	Apparel Rental Clerk

4.	Attendant

5.	Auto Rental Clerk

6.	Automobile Rental Clerk

7.	Baby Stroller and Wheelchair Rental Clerk

8.	Baby Stroller Rental Clerk

9.	Bicycle Rental Clerk

10.	Boat Rental Clerk

11.	Boats Renter

12.	Car Rental Agent

13.	Cashier

14.	Check Out Clerk

15.	Clerk

16.	Clerk Cashier

17.	Counter Attendant

18.	Counter Checker

19.	Counter Clerk

20.	Counter Helper

21.	Counter Person

22.	Coupon Redemption Clerk

23.	Crew Member

24.	Curb Attendant

25.	Customer Service Associate (CSA)

26.	Customer Service Representative (CSR)

27.	Desk Attendant

28.	Dry Cleaning Attendant

29.	Dry Cleaning Counter Clerk

30.	Exchange Clerk

31.	Food Sales Clerk

32.	Front Clerk

33.	Fur Storage Clerk

34.	Furniture Rental Consultant

35.	Hospital Television Rental Clerk

36.	Launderette Attendant

37.	Laundry Attendant

38.	Laundry Clerk

39.	Laundry or Dry Cleaners Counter Clerk

40.	Laundry Pricing Clerk

41.	Laundry Room Attendant

42.	Layaway Clerk

43.	Leasing Consultant

44.	Office Rental Clerk

45.	Photo Booth Operator

46.	Rental Agent

47.	Rental Boats Caretaker

48.	Rental Clerk

49.	Rental Coordinator

50.	Rental Counter Clerk

51.	Rental Representative

52.	Repair Clerk

53.	Rug Measurer

54.	Sales Associate

55.	Sales Clerk

56.	Self Service Laundry and Dry Cleaning Attendant

57.	Service Establishment Attendant

58.	Service Representative

59.	Service Writer

60.	Shoe Clerk

61.	Skate Shop Attendant

62.	Storage Facility Rental Clerk

63.	Tool and Equipment Rental Clerk

64.	Trailer Rental Clerk

65.	Vault Custodian

66.	Video Clerk

67.	Video Rental Clerk

68.	Watch and Clock Repair Clerk

69.	Wheelchair Rental Clerk

70.	Will Call Clerk

71.	Will Call Order Clerk

Job Tasks

	Greet customers and discuss the type, quality, and quantity of merchandise sought for rental. Gather customer or product information to determine customer needs. Greet customers, patrons, or visitors.

	Compute charges for merchandise or services and receive payments. Calculate costs of goods or services. Process sales or other transactions.

	Answer telephones to provide information and receive orders. Answer customer questions about goods or services. Take product orders from customers.

	Provide information about rental items, such as availability, operation, or description. Explain technical product or service information to customers. Advise customers on the use of products or services.

	Rent items, arrange for provision of services to customers, and accept returns. Sell products or services. Process sales or other transactions.

	Inspect and adjust rental items to meet needs of customer. Examine condition of property or products.

	Explain rental fees, policies, and procedures. Explain financial information to customers.

	Prepare rental forms, obtaining customer signature and other information, such as required licenses. Prepare sales or other contracts.

	Keep records of transactions and of the number of customers entering an establishment. Maintain records of sales or other business transactions.

	Reserve items for requested times and keep records of items rented. Maintain records of sales or other business transactions. Take product orders from customers.

	Recommend and provide advice on a wide variety of products and services. Advise customers on the use of products or services. Recommend products or services to customers.

	Receive orders for services, such as rentals, repairs, dry cleaning, and storage. Take product orders from customers.

	Prepare merchandise for display or for purchase or rental. Set up merchandise displays.

	Advise customers on use and care of merchandise. Advise customers on the use of products or services.

	Receive, examine, and tag articles to be altered, cleaned, stored, or repaired. Examine condition of property or products.

	Allocate equipment to participants in sporting events or recreational activities.

Work Activities

Importance	Work Activity

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

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Interesting Fact

Dentists have one of the highest suicide rates of all professions. Their rate of suicide is 6.64 times greater than the rest of the working population.

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