|
|
|
|
|
|
|
Majors / Customer Service Management |
|
|
|
|
|
|
|
|
Description |
|
|
A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills. |
|
|
|
|
|
Popularity |
|
|
Popularity Rank
(Rank
and Total Number of Degrees Awarded in the U.S. Last Year) |
|
|
|
|
Certificate: |
#281 |
179 |
|
Associate's: |
#596 |
8 |
|
Bachelor's: |
#656 |
46 |
|
Graduate Certificate: |
N/A |
0 |
|
Master's: |
#792 |
4 |
|
Doctorate: |
N/A |
0 |
|
First-Professional: |
N/A |
0 |
|
|
|
|
|
|
|
|
|
|
Degrees Available |
|
|
Certificate |
|
|
Associate's Degree |
|
|
Bachelor's Degree |
|
|
Graduate-Level Certificate |
|
|
Master's Degree |
|
|
Doctoral Degree |
|
|
First-Professional Degree |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Interesting Fact |
|
|
|
Chancellors at the College of William and Mary have included some very famous retired statesmen, including Margaret Thatcher (UK Prime Minister), Henry Kissinger (US Secretary of State), Warren E. Burger (US Chief Justice), and, currently, Sandra Day O'Connor (US Associate Justice). |
|
|
|
Did you know... |
|
|
|
The MyPlan.com Industry Database provides detailed profiles on 77 different U.S. industries. |
|
|
|
|
|
|
|