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Majors / Customer Service Support / Call Center / Teleservice Operation |
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Description |
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A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval. |
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Popularity |
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Popularity Rank
(Rank
and Total Number of Degrees Awarded in the U.S. Last Year) |
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Certificate: |
#49 |
2,524 |
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Associate's: |
#633 |
5 |
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Bachelor's: |
N/A |
0 |
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Graduate Certificate: |
N/A |
0 |
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Master's: |
N/A |
0 |
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Doctorate: |
N/A |
0 |
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First-Professional: |
N/A |
0 |
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Degrees Available |
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Certificate |
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Associate's Degree |
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Bachelor's Degree |
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Graduate-Level Certificate |
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Master's Degree |
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Doctoral Degree |
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First-Professional Degree |
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Interesting Fact |
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Chancellors at the College of William and Mary have included some very famous retired statesmen, including Margaret Thatcher (UK Prime Minister), Henry Kissinger (US Secretary of State), Warren E. Burger (US Chief Justice), and, currently, Sandra Day O'Connor (US Associate Justice). |
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Did you know... |
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