|
|
|
|
|
|
|
Majors / Customer Service Support / Call Center / Teleservice Operation |
|
|
|
|
|
|
|
|
Description |
|
|
A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval. |
|
|
|
|
|
Popularity |
|
|
Popularity Rank
(Rank
and Total Number of Degrees Awarded in the U.S. Last Year) |
|
|
|
|
Certificate: |
#49 |
2,524 |
|
Associate's: |
#633 |
5 |
|
Bachelor's: |
N/A |
0 |
|
Graduate Certificate: |
N/A |
0 |
|
Master's: |
N/A |
0 |
|
Doctorate: |
N/A |
0 |
|
First-Professional: |
N/A |
0 |
|
|
|
|
|
|
|
|
|
|
Degrees Available |
|
|
Certificate |
|
|
Associate's Degree |
|
|
Bachelor's Degree |
|
|
Graduate-Level Certificate |
|
|
Master's Degree |
|
|
Doctoral Degree |
|
|
First-Professional Degree |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Interesting Fact |
|
|
|
When P.T. Barnum donated money to Tufts University, he did so on the condition that the school's mascot be named after his beloved elephant. The Tufts University mascot has been the "Jumbos" ever since. |
|
|
|
Did you know... |
|
|
|
With the Undergraduate Query Tool you can search our college profile database by setting specific criteria, such as location, admissions test scores, cost, type and size! |
|
|
|
|
|
|
|