|
|
|
|
|
|
|
Majors / Customer Service Support / Call Center / Teleservice Operation |
|
|
|
|
|
|
|
|
Description |
|
|
A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval. |
|
|
|
|
|
Popularity |
|
|
Popularity Rank
(Rank
and Total Number of Degrees Awarded in the U.S. Last Year) |
|
|
|
|
Certificate: |
#49 |
2,524 |
|
Associate's: |
#633 |
5 |
|
Bachelor's: |
N/A |
0 |
|
Graduate Certificate: |
N/A |
0 |
|
Master's: |
N/A |
0 |
|
Doctorate: |
N/A |
0 |
|
First-Professional: |
N/A |
0 |
|
|
|
|
|
|
|
|
|
|
Degrees Available |
|
|
Certificate |
|
|
Associate's Degree |
|
|
Bachelor's Degree |
|
|
Graduate-Level Certificate |
|
|
Master's Degree |
|
|
Doctoral Degree |
|
|
First-Professional Degree |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Interesting Fact |
|
|
|
In the 1905 college football season, 18 men were killed and 159 more permanently injured during regular U.S. collegiate football games. The NCAA was subsequently formed to establish rules and require protective equipment. |
|
|
|
Did you know... |
|
|
|
The MyPlan.com Career College Database provides detailed profiles on more than 4,200 different vocational schools in the U.S. |
|
|
|
|
|
|
|