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Majors / Customer Service Management |
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Description |
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A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills. |
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Popularity |
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Popularity Rank
(Rank
and Total Number of Degrees Awarded in the U.S. Last Year) |
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Certificate: |
#281 |
179 |
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Associate's: |
#596 |
8 |
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Bachelor's: |
#656 |
46 |
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Graduate Certificate: |
N/A |
0 |
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Master's: |
#792 |
4 |
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Doctorate: |
N/A |
0 |
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First-Professional: |
N/A |
0 |
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Degrees Available |
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Certificate |
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Associate's Degree |
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Bachelor's Degree |
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Graduate-Level Certificate |
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Master's Degree |
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Doctoral Degree |
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First-Professional Degree |
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Interesting Fact |
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40 years ago, women used to score 50 points lower on the Math portion of the SAT than on the Verbal. Today, their Math and Verbal scores are nearly identical on average. |
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