Employment of tellers is projected to decline 8 percent from 2014 to 2024.
Historically, job growth for tellers was driven by the expansion of bank branches, where most tellers work. However, the number of bank branches has been in decline because of industry consolidation and technological change.
The rise of online and mobile banking allows customers to handle many transactions traditionally performed by tellers, such as depositing checks. As more people use these tools, fewer bank customers will visit the teller window. This will result in decreased demand for tellers. Some banks also are developing systems that allow customers to interact with tellers through webcams at ATMs. This technology will allow tellers to service a greater number of customers from one location, reducing the number of tellers needed for each bank.
Job Prospects
Job prospects for tellers should be favorable because many workers leave this occupation.
Tellers
Percent change in employment, projected 2014-24
Total, all occupations
7%
Office and administrative support occupations
2%
Tellers
-8%
Note: All Occupations includes all occupations in the U.S. Economy. Source: U.S. Bureau of Labor Statistics, Employment Projections program