Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.
Duties
Tellers typically do the following:
Count the cash in their drawer at the start of their shift
Accept checks, cash, and other forms of payment from customers
Answer questions from customers about their accounts
Prepare specialized types of funds, such as traveler's checks, savings bonds, and money orders
Exchange dollars for foreign currency
Order bank cards and checks for customers
Record all transactions electronically throughout their shift
Count the cash in their drawer at the end of their shift and make sure the amounts balance
Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer's identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel.
In most banks, tellers record account changes using computers that give them easy access to the customer's financial information. Tellers also can use this information when recommending a new product or service.
Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.