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Careers / Telemarketers |
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Job Requirements |
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Experience:
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public. |
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Education:
These occupations usually require a high school diploma. |
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Training:
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations. |
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Top 5 Skills |
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Top 5 Abilities |
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Speaking —
Talking to others to convey information effectively. |
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Persuasion —
Persuading others to change their minds or behavior. |
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Active Listening —
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Social Perceptiveness —
Being aware of others' reactions and understanding why they react as they do. |
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Service Orientation —
Actively looking for ways to help people. |
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Oral Expression —
The ability to communicate information and ideas in speaking so others will understand. |
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Oral Comprehension —
The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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Speech Clarity —
The ability to speak clearly so others can understand you. |
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Speech Recognition —
The ability to identify and understand the speech of another person. |
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Written Comprehension —
The ability to read and understand information and ideas presented in writing. |
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Knowledge |
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Sales and Marketing —
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
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English Language —
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Customer and Personal Service —
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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Telecommunications —
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
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Did you know... |
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The MyPlan.com Financial Aid Guide provides detailed step-by-step advice on getting financial aid for college. |
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