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Careers / Telemarketers |
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Job Requirements |
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Experience:
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public. |
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Education:
These occupations usually require a high school diploma. |
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Training:
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations. |
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Top 5 Skills |
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Top 5 Abilities |
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Speaking —
Talking to others to convey information effectively. |
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Persuasion —
Persuading others to change their minds or behavior. |
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Active Listening —
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Social Perceptiveness —
Being aware of others' reactions and understanding why they react as they do. |
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Service Orientation —
Actively looking for ways to help people. |
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Oral Expression —
The ability to communicate information and ideas in speaking so others will understand. |
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Oral Comprehension —
The ability to listen to and understand information and ideas presented through spoken words and sentences. |
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Speech Clarity —
The ability to speak clearly so others can understand you. |
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Speech Recognition —
The ability to identify and understand the speech of another person. |
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Written Comprehension —
The ability to read and understand information and ideas presented in writing. |
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Knowledge |
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Sales and Marketing —
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
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English Language —
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Customer and Personal Service —
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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Telecommunications —
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
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Interesting Fact |
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Thomas Edison not only invented electric light, he also invented wax paper, the phonograph (and record), the radio vacuum tube, the motion picture camera, an electronic voting machine and dozens more! |
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Did you know... |
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The MyPlan.com Graduate School Database provides detailed profiles on more than 1,800 different graduate schools in the U.S. |
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