Stock Clerks - Sales Floor :: Job Description

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Stock Clerks - Sales Floor

Careers / Stock Clerks - Sales Floor

Summary Description


	Receive, store, and issue sales floor merchandise. Stock shelves, racks, cases, bins, and tables with merchandise and arrange merchandise displays to attract customers. May periodically take physical count of stock or check and mark merchandise.

Sample Job Titles

1.	Checker Stocker

2.	Grocery Clerk

3.	Grocery Clerk, Stocking

4.	Grocery Stock Clerk

5.	Grocery Stocker

6.	Helper, Storekeeper

7.	Inventory Control Specialist

8.	Inventory Controller

9.	Inventory Taker

10.	Inventory Technician

11.	Merchandise Handler

12.	Night Filler

13.	Night Stocker

14.	Picker

15.	Retail Stocker

16.	Sales Attendant, Building Materials

17.	Shelf Stocker

18.	Stock Clerk

19.	Stock Clerk, Stock Shelves

20.	Stock Girl

21.	Stock Worker

22.	Stocker

23.	Stockkeeper

24.	Stockkeeper/Clerk

25.	Stockman

26.	Store Clerk

27.	Store Clerk, Stocking

28.	Store Hand

29.	Store Stocker

Job Tasks

	Answer customers' questions about merchandise and advise customers on merchandise selection.

	Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

	Compare merchandise invoices to items actually received to ensure that shipments are correct.

	Take inventory or examine merchandise to identify items to be reordered or replenished.

	Pack customer purchases in bags or cartons.

	Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

	Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.

	Transport packages to customers' vehicles.

	Stamp, attach, or change price tags on merchandise, referring to price list.

	Receive, open, unpack and issue sales floor merchandise.

	Clean display cases, shelves, and aisles.

	Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.

Work Activities

Importance	Work Activity

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.


		provide customer service

		answer customer or public inquiries

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.


		assemble advertising displays

		price merchandise

		retrieve or place goods from/into storage

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.


		cut, shape, fit, or join wood or other construction materials

		clean rooms or work areas

		load, unload, or stack containers, materials, or products

		convey cargo by hand truck

		carry messages or packages

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).


		operate business machines

		use cash registers

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.


		stock or organize goods

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.


		use oral or written communication techniques

		use inventory control procedures

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.


		calculate monetary exchange

		measure, weigh, or count products or materials

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.


		sell merchandise

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.


		authorize credit charges

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.


		examine products or work to verify conformance to specifications

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.


		take inventory to identify items to be reordered

Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.


		manage inventories or supplies

		requisition stock, materials, supplies or equipment

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.


		arrange merchandise display

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.


		use computers to enter, access or retrieve data

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.


		monitor materials or supplies

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.


		maintain records, reports, or files

		process returned merchandise

Nature of the Work


	(Abstract from Career Articles)

	Stock Clerks and Order Fillers
	Stock clerks and order fillers receive, unpack, check, store, and track merchandise or materials. They keep records of items entering or leaving the stockroom and inspect damaged or spoiled goods. They sort, organize, and mark items with identifying codes, such as price, stock, or inventory control codes, so that inventories can be located quickly and easily. They also may be required to lift cartons of various sizes. In larger establishments, where they may be responsible for only one task, they may be called stock-control clerks, merchandise distributors, or property custodians. In smaller firms, they also may perform tasks usually handled by shipping and receiving clerks.

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Working Conditions


	(Abstract from Career Articles)

	Stock Clerks and Order Fillers
	Working conditions vary considerably by employment setting. Most jobs for stock clerks and order fillers involve frequent standing, bending, walking, and stretching. Some lifting and carrying of smaller items also may be involved. Although automated devices have lessened the physical demands of this occupation, their use remains somewhat limited. Even though mechanical material-handling equipment is employed to move heavy items, the work still can be strenuous.

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Interesting Fact

Before her music career, Gloria Estefan worked as a Spanish and French interpreter for customs at an American airport.

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