Social and Human Service Assistants

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Social and Human Service Assistants

Careers / Social and Human Service Assistants

Summary Description


	Assist in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including support for families. May assist clients in identifying and obtaining available benefits and social and community services. May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.

Sample Job Titles

1.	Activities of Daily Living Specialist

2.	Addictions Counselor Assistant

3.	Advocate

4.	Boy's Adviser

5.	Case Aide

6.	Case Manager

7.	Case Work Aide

8.	Case Worker

9.	Casework Specialist

10.	Caseworker

11.	Child Care Counselor

12.	Child Care Worker

13.	Children's Aide

14.	Clerical Aide

15.	Clinical Assistant

16.	Clinical Social Work Aide

17.	Community Advocate

18.	Community Aide

19.	Community Coordinator

20.	Community Development Aide

21.	Community Development Worker

22.	Community Organization Aide

23.	Community Program Assistant

24.	Community Service Worker

25.	Correctional Case Manager

26.	Counseling Aide

27.	Counselor Aide

28.	Court Advocate

29.	Day Program Instructor

30.	Direct Support Specialist

31.	Direct Support Worker

32.	Discharge Planner

33.	Domestic Violence Advocate

34.	Family Development Specialist

35.	Family Self-Sufficiency Case Manager (FSS Case Manager)

36.	Family Self-Sufficiency Specialist

37.	Family Service Aide

38.	Family Service Assistant

39.	Family Support Specialist

40.	Family Support Worker

41.	Field Representative

42.	Field Service Representative

43.	Field Worker

44.	Food Management Aide

45.	Foster Care and Family Services Case Worker (FCFS Case Worker)

46.	Group Worker

47.	Guardian Ad Litem

48.	Head Worker

49.	Health and Human Service Aide

50.	Home Visitor

51.	Homebased Assistant

52.	Hope VI Case Manager

53.	House Visitor

54.	Housing Assistant

55.	Housing Counselor

56.	Human Service Specialist

57.	Human Service Technician

58.	Human Services Assistant

59.	Human Services Program Specialist

60.	Human Services Worker

61.	Independent Living Specialist

62.	Job Opportunity Specialist

63.	Licensed Social Worker

64.	Management Aide

65.	Mental Health Technician

66.	Neighborhood Aide

67.	Neighborhood Coordinator

68.	Neighborhood Worker

69.	Offender Employment Specialist (OES)

70.	Offender Job Retention Specialist

71.	Office Specialist

72.	Outreach Coordinator

73.	Outreach Specialist

74.	Outreach Worker

75.	Peer Counselor

76.	Peer Educator

77.	Personal Development Coach

78.	Personal Development Educator

79.	Personal Development Mentor

80.	Phone Counselor

81.	Probation Officer

82.	Red Cross Worker

83.	Residential Care Assistant

84.	Residential Program Worker

85.	Residential Worker

86.	Service Aide

87.	Shelter Advocate

88.	Social and Human Services Assistant

89.	Social Contact Worker

90.	Social Human Services Assistants

91.	Social Service Aide

92.	Social Service Specialist

93.	Social Service Worker

94.	Social Services Aide

95.	Social Services Assistant

96.	Social Services Resource Manager

97.	Social Welfare Clerk

98.	Social Work Assistant

99.	Social Work Associate

100.	Social Worker

101.	Social Worker Aide

102.	Social Worker Assistant

103.	Travelers' Aid Worker

104.	Visitor

105.	Welfare Aide

106.	Welfare Service Aide

107.	Welfare Visitor

108.	Youth Counselor

Job Tasks

	Keep records or prepare reports for owner or management concerning visits with clients.

	Oversee day-to-day group activities of residents in institution.

	Submit reports and review reports or problems with superior.

	Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.

	Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.

	Monitor free, supplementary meal program to ensure cleanliness of facility and that eligibility guidelines are met for persons receiving meals.

	Meet with youth groups to acquaint them with consequences of delinquent acts.

	Provide information or refer individuals to public or private agencies or community services for assistance.

	Consult with supervisor concerning programs for individual families.

	Assist in planning food budgets, using charts or sample budgets.

	Transport and accompany clients to shopping areas or to appointments, using automobile.

	Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.

	Assist in locating housing for displaced individuals.

	Observe and discuss meal preparation and suggest alternate methods of food preparation.

	Observe clients' food selections and recommend alternate economical and nutritional food choices.

	Explain rules established by owner or management, such as sanitation or maintenance requirements or parking regulations.

	Care for children in client's home during client's appointments.

	Inform tenants of facilities, such as laundries or playgrounds.

	Assist clients with preparation of forms, such as tax or rent forms.

	Demonstrate use and care of equipment for tenant use.

Work Activities

Importance	Work Activity

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.


		empathize with others during counseling or related services

		work with persons with mental disabilities or illnesses

		attend to or care for children

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.


		obtain financial information from individuals

		obtain information from clients, customers, or patients

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.


		record client's personal data

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.


		relate to clients' socioeconomic conditions

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.


		use knowledge of food handling rules

		use interpersonal communication techniques

		use interviewing procedures

		use teaching techniques

		maintain awareness of social trends

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.


		determine program eligibility

		determine social service program status

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.


		communicate visually or verbally

		make presentations

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.


		compile data related to social service programs

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.


		explain rules, policies or regulations

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.


		provide information about facilities

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.


		use computers to enter, access or retrieve data

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.


		teach correct eating habits

		teach food or nutrition principles

		demonstrate or explain assembly or use of equipment

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.


		coordinate social service activities with resource providers

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.


		advise clients or customers

		advise clients on financial matters

		advise families with household problems

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.


		motivate people

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.


		manage detailed case records in a social work setting

		prepare reports

		fill out business or government forms

Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Nature of the Work


	(Abstract from Career Articles)

	Social and Human Service Assistants
	Social and human service assistants help social workers, healthcare workers, and other professionals to provide services to people. Social and human service assistant is a generic term for workers with a wide array of job titles, including human service worker, case management aide, social work assistant, community support worker, mental health aide, community outreach worker, life skills counselor, social services aide, youth worker, psychological aide, client advocate, or gerontology aide. They usually work under the direction of workers from a variety of fields, such as nursing, psychiatry, psychology, or social work. The amount of responsibility and supervision they are given varies a great deal. Some have little direct supervision. For example, they may run a group home. Others work under close direction.

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Working Conditions


	(Abstract from Career Articles)

	Social and Human Service Assistants
	Working conditions of social and human service assistants vary. Some work in offices, clinics, and hospitals, while others work in group homes, shelters, and day programs. Traveling to see clients is required for some jobs. Sometimes working with clients can be dangerous, even though most agencies do everything they can to ensure their workers' safety. Some work in the evening and on weekends.

	Read More >>

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Interesting Fact

In British slang, Flight Attendents are called "Trolly Dollies".

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