Reservation and Transportation Ticket Agents and Travel Clerks

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Reservation and Transportation Ticket Agents and Travel Clerks

Careers / Reservation and Transportation Ticket Agents and Travel Clerks

Summary Description


	Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Sample Job Titles

1.	Airline Reservation Agent

2.	Airline Reservationist

3.	Airline Station Agent

4.	Airline Ticket Agent

5.	Auto Club Travel Counselor

6.	Automobile Club Information Clerk

7.	Automobile Travel Club Counselor

8.	Baggage Agent

9.	Baggage Clerk

10.	Cabin Agent

11.	Commercial Agent

12.	Customer Service Agent

13.	Customer Service Representative (CSR)

14.	Departure Clerk

15.	Depot Agent

16.	Fleet Service Clerk

17.	Flight Agent

18.	Flight Service Agent

19.	Gate Agent

20.	General Passenger Agent

21.	Hotel Reservation Agent

22.	Hotel Reservationist

23.	Interchange Agent

24.	Passenger Agent

25.	Passenger Booking Clerk

26.	Passenger Rate Clerk

27.	Passenger Service Agent

28.	Passenger Solicitor

29.	Railroad Passenger Agent

30.	Reservation Agent

31.	Reservation Clerk

32.	Reservation Sales Agent

33.	Reservationist

34.	Reservations Agent

35.	Road Advisor

36.	Road Consultant

37.	Space Control Agent

38.	Space Controller

39.	Station Agent

40.	Steamship Agent

41.	Ticket Agent

42.	Ticket Clerk

43.	Ticket Dispatcher

44.	Ticket Seller

45.	Ticketing Clerk

46.	Tour Coordinator

47.	Tour Counselor

48.	Tour Sales Representative

49.	Tourist Agent

50.	Tourist Information Assistant

51.	Train Clerk

52.	Train Reservation Clerk

53.	Transportation Agent

54.	Transportation Clerk

55.	Travel Clerk

Job Tasks

	Examine passenger documentation to determine destinations and to assign boarding passes.

	Provide boarding or disembarking assistance to passengers needing special assistance.

	Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.

	Check baggage and cargo and direct passengers to designated locations for loading.

	Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.

	Prepare customer invoices and accept payment.

	Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.

	Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.

	Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.

	Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.

	Announce arrival and departure information, using public address systems.

	Maintain computerized inventories of available passenger space and provide information on space reserved or available.

	Confer with customers to determine their service requirements and travel preferences.

	Trace lost, delayed, or misdirected baggage for customers.

	Promote particular destinations, tour packages, and other travel services.

	Provide clients with assistance in preparing required travel documents and forms.

	Open and close information facilities, and keep them clean during operation.

	Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.

	Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.

	Contact motel, hotel, resort, and travel operators to obtain current advertising literature.

Work Activities

Importance	Work Activity

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.


		use computers to enter, access or retrieve data

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.


		collect payment

		provide clients with travel information

		answer questions from employees or public

		provide customers with travel assistance

		provide customer service

		direct passengers to designated locations

		answer customer or public inquiries

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.


		maintain account records

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.


		write business correspondence

		communicate with customers or employees to disseminate information

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.


		compute financial data

		calculate monetary exchange

		calculate rates for organization's products or services

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.


		identify best itinerary based on knowledge of routes

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.


		read maps

		read travel rate schedule

		receive customer orders

		obtain travel information for clients

		request reports or records

		obtain information from individuals

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.


		inform clients of travel restrictions

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.


		sell products or services

		sell insurance policies

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.


		ensure correct grammar, punctuation, or spelling

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.


		use knowledge of international travel regulations

		use knowledge of written communication in sales work

		use telephone communication techniques

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.


		use passenger rate schedules

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.


		provide travel suggestions

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.


		develop travel itinerary

		make travel reservations

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.


		fill out business or government forms

		prepare billing statements

		process or prepare travel forms

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.


		estimate travel rates or expenses

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).


		operate business machines

Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Nature of the Work


	(Abstract from Career Articles)

	Reservation and Transportation Ticket Agents and Travel Clerks
	Reservation and transportation ticket agents and travel clerks make and confirm travel reservations and sell tickets to passengers. They may check baggage and direct passengers to designated departure areas, or provide tourists with travel information, such as points of interest, restaurants, rates, and emergency services. Some work at transportation center ticket counters and travel offices, while others answer telephones and e-mail at reservation call centers or at individual properties. Most work a standard 40-hour week in locations that typically operate around the clock.

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