Postal Service Clerks :: Job Description

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Postal Service Clerks

Careers / Postal Service Clerks

Summary Description


	Perform any combination of tasks in a post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage.

Sample Job Titles

1.	Accountable Clerk

2.	Assistant

3.	Bulk Mail Clerk

4.	Bulk Mail Entry Unit Technician (BMEU Tech)

5.	Bulk Mail Technician

6.	Business Mail Entry Clerk

7.	Clerk

8.	Counter Clerk

9.	Delivery Clerk

10.	Distribution Clerk

11.	Dock Clerk

12.	Mail Agent

13.	Mail Caller

14.	Mail Clerk

15.	Mail Handler

16.	Mail Order Clerk

17.	Mailing Clerk

18.	Mailroom Clerk

19.	Money Order Clerk

20.	Nixie Clerk

21.	Parcel Post Clerk

22.	Part Time Flexible Clerk (PTF Clerk)

23.	Post Office Clerk

24.	Postal Clerk

25.	Postal Retail Clerk

26.	Postal Service Clerk

27.	Postal Service Window Clerk

28.	Postal Worker

29.	Sales and Distribution Clerk

30.	Sales and Service Associate (SSA)

31.	Sales Associate

32.	Special Delivery Clerk

33.	Stamp Clerk

34.	Window Clerk

35.	Window/Distribution Clerk

Job Tasks

	Keep money drawers in order, and record and balance daily transactions.

	Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and affix correct postage.

	Obtain signatures from recipients of registered or special delivery mail.

	Register, certify, and insure letters and parcels.

	Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.

	Check mail in order to ensure correct postage and that packages and letters are in proper condition for mailing.

	Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.

	Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.

	Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.

	Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.

	Cash money orders.

	Rent post office boxes to customers.

	Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.

	Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.

	Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.

	Receive letters and parcels, and place mail into bags.

	Transport mail from one work station to another.

	Feed mail into postage canceling devices or hand stamp mail to cancel postage.

	Set postage meters, and calibrate them to ensure correct operation.

	Post announcements or government information on public bulletin boards.

Work Activities

Importance	Work Activity

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.


		obtain information from individuals

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.


		sort mail letters or packages

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.


		provide customer service in postal or mail service setting

		provide assistance to post office customers

		answer customer or public inquiries

		assist public in complying with Postal Service regulations

		greet customers, guests, visitors, or passengers

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.


		insert mail into slots of mail rack

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.


		distribute correspondence or mail

		load, unload, or stack containers, materials, or products

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.


		examine documents for completeness, accuracy, or conformance to standards

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.


		calculate monetary exchange

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.


		relay information to proper officials

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.


		maintain account records

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.


		use oral or written communication techniques

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.


		use computers to enter, access or retrieve data

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.


		sell products or services

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.


		fill out business or government forms

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.


		resolve customer or public complaints

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).


		operate business machines

		operate alpha or numeric mail sorting systems

		process mail through postage machine

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Nature of the Work


	(Abstract from Career Articles)

	Postal Service Clerks
	Postal Service clerks sell stamps, money orders, postal stationery, and mailing envelopes and boxes in post offices throughout the country. These workers register, certify, and insure mail, calculate and collect postage, and answer questions about other postal matters.

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Interesting Fact

Meg Ryan once worked as a journalist.

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